A player from Brazil had requested a withdrawal of 13,500 BRL almost two weeks ago but had not received the winnings yet. Withdrawals typically took from a few days to weeks, but the player was concerned about the delay. The casino confirmed the delay was due to the payment provider and canceled the initial withdrawal, returning the funds to the player's balance. The player successfully withdrew 13,000 BRL after reinitiating the process. The complaint was marked as resolved by us.
BetBoom Casino - Player’s withdrawal has been delayed.
Amount: 13,500 R$
BetBoom Casino
Safety Index:Above averageSafety Index
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7.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
Translation
A player from Brazil requested a withdrawal less than two weeks before contacting us. No winnings had been received up until that day. We informed the player that withdrawals usually take from a few days to weeks and advised them to be patient. The amount that BetBoom hasn't paid is 13,500 BRL.
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5 months ago
Dear ratoiball1997,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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5 months ago
Translation
Good afternoon
Please wait up to 48 hours.
We are checking the information and will give you an answer.
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4 months ago
Translation
Good afternoon
We have checked the information, your withdrawal was delayed by the payment provider.
At this time, the withdrawal has been canceled and the money has returned to your balance.
You can withdraw funds again.
Your account has a green light for withdrawal.
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4 months ago
Translation
Hello, I have received my funds of 13,000 BRL. Thanks to you and betboom for helping to solve the problem.
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4 months ago
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Good afternoon The client's question is closed. Close the complaint please)))
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4 months ago
Dear ratoiball1997 and BetBoom Casino representative,
I'm glad to hear that the issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
