The player from Quebec requested a withdrawal of $458 via crypto from BetBoom, but the casino states the withdrawal is under consideration for up to 180 days. Customer service has been unhelpful.
BetBoom Casino - Player’s withdrawal has been delayed.
Amount: Can$458
BetBoom Casino
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Case opened
Current status
Waiting for player to reply
3d 18h 36m 31s
Case summary
3 days ago
Public
Public
3 days ago
Id on betboom: 96-208539
I asked for a withdraw of 458$ vis crypto( same way i deposited)
They are keeping my money and telling my withdraw is under consideration lol.
they are saying it can last up to 180 days lol.
Customer service is completly useless with robots answer.
Distusting
Public
Public
3 days ago
Dear jfjfjf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
jfjfjf has 3d 18h 36m 31s to reply
