BetBoom Casino - Player's withdrawal delayed for extended period.

hope u can help my complaint.

so me and my wife decided to withdraw our funds last november 10(we are both verified) she received hers while to my side i didnt received anything. we love play slots and sports or esports betting.

i just message the betboom admin but they give me answers like this According to rules 9.2, 9.8, 11.3, it may take more than 24 hours for the application to be processed if additional verification by the provider is required. Please read the above mentioned rules

I advised you several times on your question. You need to read the site rules!

9.8. If suspicious activity is detected, additional verification may be required and the payment period may be extended to 180 days.

your application will not be processed faster depending on the number of your requests. Pay attention to this.

Be patient and wait.

.180 days for 20 dollars win? why the admin is getting mad? if they are also on my side for sure they will do the same for asking the same questions. they are delaying the payments, all i can say is why they are holding so much my money? this is very stressful to deal with it since i deposit 80 dollars and win 20. 180 days? all i want is to have my money. upon reading here some comments u give 14 days to have a proper complaint, i just finish my work so i try to post here maybe u can help me

Dear d0ngmaldz013,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you received any withdrawals from this casino already?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Could you please advise how long ago you registered your account and if you received any withdrawals from this casino already?

i still not received any withdrawal from this casino, i registered my account last November 9 or 10.

Which games you’ve been playing (live casino games, slots, or sports betting)?

I play sports bettings

Were your winnings accumulated with or without an active bonus, please?

No, my winnings without an active bonus.

Thank you, d0ngmaldz013, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.