BetBoom Casino - Player experiences a deposit issue.

Hi

I made 2 deposits with Jeton cash vouchers over 2 weeks ago 50 EUR each.

1 of the deposits was eventually applied but not the second.

Every time I try to follow this up I keep getting the run around saying they are checking with payment provider.

I have provided them multiple screen dumps showing the transactions were successful

Dear Jrossco79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Thanks Thomas it was simply a jeton cash voucher I bought and redeemed this on their site betboom. Jeton advise the money was credited to the casino and nothing they can do as the voucher has been redeemed at betboom

Have you received any visual confirmation (notification or an email) both vouchers have been redeemed? Would you be able to send me this information along with any communication between you and the casino on the topic of your missing deposit? My email is tomas@casino.guru

Yes. Will send through

Dear Jrossco79,

I haven't received anything from you regarding this complaint yet. Could you please advise if you sent the information I requested?

Sending to you now

Thank you very much, Jrossco79, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Jrossco79 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BetBoom Casino for their help in resolving this complaint. We would like to know what happened to the deposited amount and if we can do anything to help resolve this issue.

Thank you!

Добрый вечер!

28.06.2023 клиент получил 100$ на свой счет

Сегодня, а именно 10.07.2023 мы получили письмо о блокировки счета игрока в связи с игровой зависимостью.

Не могли бы вы мне отправить на почту подтверждение пополнение и дату пополнения, чтобы я смог проверить?

Incorrect. Only 1 Jetoncash vouchers for $50 was ever credited to my account

I have sent you 10 times the screenshot of the 2 Jeton jeton vouchers I purchased and a screen shot of the "success" when the deposit goes through.

The fact that you applied $100 to my account from Jeton vouchers is an utter lie and very disappointing.

Please stop asking me to send you screenshots you have everything

Jrossco79

Мне никаких скриншотов вы не передавали.

К сожалению по вашему заблокированному аккаунту я не вижу пополнений по "Jeton"

ay@bet-boom.com

Отправьте мне пожалуйста на эту почту ваши скриншоты пополнений и проверьте, что аккаунт указанный в обращении соответствует действительности.

I've now sent to you. I have sent these so many times!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi

Please close this complaint. The casino clearly does not have any interest in solving it and I've moved on with a life free from gambling and corrupt casinos.

I do not care about this silly money any more.

Please close

James

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.