BetBeast Casino - Player’s payment has been incorrectly doubled.

Casino have taken dobbel payment from me.

By checking this thoroughly for you I can see with the sellers Techtic Solutions Inc. has initiated an offline payment through this day for an amount of NOK 695.77. This has affected the balance and made it negative.

However, it is visible that there is a successful payment also made to the same sellers through this transaction and for the same amount.

This is from my bank

Dear J1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the amount you deposited was deducted twice?
• Could you please post screenshots of these transactions here? Alternatively, you can forward them to my email address.
• Have you already discussed this issue with casino support? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The casino is on the case and is now checking it up for me. I have sent them the information from my bank. The bank thought it was because the casino's bank has been offline, which has resulted in the amount being deducted x 2. I have good communication with the casino now, so I want to delete my complaint. I have great faith that they will sort this out for me as they have gone out of their way to help me. Fantastic customer service by email which is always available. I am very happy with the treatment I have received.

Thank you for your quick reply, J1990. Do I understand correctly we can now consider this case resolved?

Yes, you can do that. I trust them to sort this out for me. They have been absolutely fantastic in communicating with me. You can set the case as solved/delete it.

Dear J1990,

Alright. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru