Betano Casino PT - Player has an issue with winnings calculation.

I would like to bring to your attention what's happening with my account. I uploaded these screenshots because the number 6 was drawn and my bet was 10.80. I had chips on 6, made two identical bets on even numbers, and on my last bet I received a prize of 4.80 cents. However, this can't be right, as I had placed a bet of 0.80 cents on number 6.

Dear Great90,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betano .

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted the casino regarding the inconsistency in the payout? With what result?
• Is it possible to share a screenshot from a personal computer where a more complete result is visible?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, and as they always argue for your benefit, I received an email today saying that the number that came out was 37, so my winnings were correct, as is the case, and whenever it comes out, the number doesn't even appear on top of the direct upper side, but they still remain for the next bet, I bet on the number that came out, I can understand how they tell me number 36 when this is number 6, this has to be inspected and theft

No. 36 is no longer 37 and no longer appears so that I am even deprived of seeing my bets that I have the right to watch me but I try something else that cannot happen at all, the player cannot under any circumstances be deprived of seeing his bets. bets agree?

Without more substantial evidence I am afraid we are unable to argue in your favor. I wasn't able to determine which number was the result just from the screenshots you provided.

Do I understand correctly you no longer have access to the detailed history of the result of the game round?

Could you please forward your communication with the casino to me? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I apologize but I noticed the issue is already the subject of another ongoing complaint found here: https://casino.guru/betano-casino-pt-player-accuses-the-casino-of-disrupting

Since we can't have multiple complaints regarding the same issue open at once, this duplicate complaint will be rejected. Kindly share any details of the active complaint going forward.