The player from Chile has experienced a technical problem while playing. We rejected the complaint because the player didn't respond to our messages and questions.
Betano Casino BG - Player has experienced a technical glitch while playing.
Amount: $380,000 CLP
Betano Casino BG
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Betano Casino BG has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
good evening.
being yesterday June 23, 2022 at 9:30 p.m. approx. I bet on slots and in only 3 spins I lost the total of 380,000, apparently the slot machine was adulterated to make me lose.
Atte. rodrigo f*******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear rodrigofigueroauc,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Good evening.
I have just sent you documentation of the betting history in which no bets have been placed, the e-mail of the claim I made and the number request they sent me, and the history of the bank transfers I made, a total of $380,000 lost. These losses were on Thursday, June 23, 2022 within the hours of 9:30 p.m.
Automatic translation:
Public
Public
2 years ago
Thank you, rodrigofigueroauc, for the forwarded email.
I'm afraid, I still don't understand what the issue is. Is this your game history, please?
Public
Public
2 years ago
Translation
Good afternoon, I am sending you a history of bets and losses in which the machines were faulty.
Atte Rodrigo F*******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Thank you for the forwarded screenshots. Could you please advise based on what grounds you believe those spins were faulty?
