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OverviewBonusesUser reviews59Safety Index explainedDiscussion16Payment methods11
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
Betano Casino Review
In this review of Betano Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Based on our evaluation methodology, Betano Casino scored a Very high Safety Index of 9.2, which means it is one of the best online casinos on the web in terms of player safety and fairness. Continue reading our Betano Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Is Betano Casino fair and safe? Safety Index explained
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Betano Casino, we have looked closely into the Terms and Conditions of Betano Casino and reviewed them. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.
Based upon our estimates and collected information, we consider Betano Casino a very big online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
Based on our findings, no important casino blacklists feature Betano Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
In our comprehensive review of all relevant aspects, Betano Casino has attained a Very high Safety Index of 9.2. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a fantastic choice.
Note: According to our records, Betano Casino is related to 1 other online casino. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Betano Casino.
Terms and Conditions of Betano Casino
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Betano Casino to be somewhat unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Betano Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 9 complaints about this casino in our database. Because of these complaints, we've given this casino 1,582 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Betano Casino
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Our database has a total of 59 user reviews of Betano Casino, giving it a Great User feedback rating. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Licenses and company information
Betano Casino is owned by Kaizen Gaming International Ltd, and we have estimated its yearly revenues to be greater than $100,000,000. This establishes it as a very large online casino within the bounds of our categorization.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The options available at Betano Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Bulgarian
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Betano Casino, your account, withdrawals, or anything else. According to our tests and collected information, Betano Casino has a good customer support.
Betano Casino casino games and slots
Players can enjoy these types of casino games at Betano Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Jackpot games, Live games, Keno, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 29 game providers are available. This includes NetEnt, Nolimit City, Playtech, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Big Time Gaming, iSoftBet, Playson, ELK Studios, Push Gaming, Endorphina, Wazdan, Lightning Box, Spinomenal, Betgames, Gaming Corps, 7777 gaming, Synot Games, SlotMatrix, Skywind Group, G Games, Apollo Games, Spribe, CT Interactive, Light & Wonder, EGT Digital, Hacksaw Gaming, Amusnet (EGT).
Betano Casino bonus offers and codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 2 bonuses offered by Betano Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Take a look at our designated Betano Casino bonuses page for more details about this casino's bonus offers.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(11)
Payment methods (11)
Withdrawal limits
Not Limited for BGN
Games
Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
No baccarat
Jackpot games
Live games
No poker
No craps
Keno
No scratch cards
eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
No baccarat
Jackpot games
Live games
No poker
No craps
Keno
No scratch cards
eSports betting
Crash games
Language options
English website
All languages
(2)
All website languages
EnglishBulgarian
English customer support
All languages
(2)
All customer support languages
EnglishBulgarian
English live chat
All languages
(2)
All livechat languages
EnglishBulgarian
Game providers
Show all
(29)
Game providers (29)
Casino screenshots
Positives
Wide range of bonuses both for new and loyal players
Unlimited monthly withdrawals
Casino supports ApplePay
Mobile casino application for iOS and Android
Various responsible gaming options available
Live dealer games are available
Negatives
Live chat support is not available 24/7
Interesting facts
Local version of an international casino
The company focuses on both casino and sports betting
Browse all bonuses offered by Betano Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(59)
User reviews of Betano Casino
This is a place to share experience with Betano Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Betano offers a good selection of games, so everyone should be able to find something they like. My personal favorites, like Pragmatic Play & Play N Go, are represented, but the selection in the Novomatic category could be a bit broader for my taste. Nevertheless, there is the right game for everyone. There are also enough deposit options. Payouts are very fast, just like in the sports section. There are also regular promotions in the slots section with offers of free spins with and without a deposit. The site layout is nicely designed, clear, yet simple. Anyone should be able to find their way around quickly. Support is easy to reach via live chat, and they are friendly and helpful—at least from what I've experienced. Betano also has its own app, although I haven't tested it in the slots section yet.
Betano bietet eine gute Auswahl an Spielen,wo jeder fündig werden sollte.Meine persönlichen Favoriten wie Pragmatic Play & Play N Go sind mit meinen Lieblings Games vertreten in der Kategorie Novomatic könnte die Auswahl aber etwas breiter sein für meinen Geschmack. Trotzdem findet sich für jeden das richtige Spiel. Genügend Einzahlungs Möglichkeiten sind ebenfalls vorhanden.Die Auszahlungen sind ebenfalls wie im Sport Bereich sehr schnell.Es gibt auch im Slot Bereich regelmäßige Promos mit Angeboten von Freespins ohne und mit einer Einzahlung. Der Aufbau der Seite ist schön gestaltet,übersichtlich und dennoch schlicht.Jeder sollte sich hier schnell zurecht finden. Der Support ist gut erreichbar im Live Chat und Freundlich und Hilfsbereit zumindest wie ich es erfahren konnte.Betano besitzt auch eine eigene App die ich aber bis jetzt noch nicht getestet habe im Slot Bereich.
Betano is one of the best online casinos, large selection, nice support, chat, it just needs more frequent loyalty rewards, I've been playing there for a year now and so far no reward, like a free spin
Betano je jedno z nejlepších kasín online velký výběr příjemná podpora Chat jen by to chtělo nějaké častější odměny za věrnost hraju tam už nějaký ten rok a zatím žádna odměna třeba free spinu
Trash and butheart customer support Dont waste ur time here they will take away you'r vip after you do around 250k in wager and 12k deposits statuse without properply explaining .
The operators are unable to advise and help. Contact for the responsible person is not available. Still only promises and requests for a moment of patience...
Operátoři nejsou schopni poradit a pomoci. Kontakt na zodpovědnou osobu není k dispozici. Pořád jen samé sliby a žádosti o chviličku strpení...
None
Žádné
For three months they have not been able to log in to my account and therefore not even withdraw my money!
Tři měsíce nejsou schopni zajistit přihlášení k mému účtu a tím pádem ani vybrat moje peníze!
I like betano casino. The site is very intuitive and not to mention that what you win is yours. There are so many different slots and providers, and the design of the casino is very good. Support is very friendly and professional. Quick deposit via pix there are also several ways, online casino is in real time without crashing.
Overall, I really like the casino and recommend it.
Gosto do cassino betano. Site bem intuitivo e sem falar que o que ganha e seu. Há tantos caça-níqueis e provedores diferentes, e o design do cassino é muito bom. O suporte é muito simpático e profissional. Deposito rápido via pix tem tbm vários meios, cassino online sao em tempo real sem travamento.
No geral, eu realmente gosto do cassino e o recomendo.
GOOD AFTERNOON MY NAME IS JAIRO CHUMBE I AM A BETANO PLAYER, MY PROBLEM IS THE FOLLOWING.
THEY DO NOT ALLOW ME TO WITHDRAW MY PROFITS THAT I OBTAINED, THEY ASKED ME TO VALIDATE MY ACCOUNT.
I ALREADY ATTACHED DNI - OFFICIAL DOCUMENT OF PERU ON BOTH SIDES
ATTACH - SELFIE + ID
ATTACH - SELFIE + WATER OR ELECTRICITY BILL
ATTACH CCI BANK ACCOUNT VERIFICATION
AND THEY ADDITIONALLY ASKED ME FOR AN EXTRA DOCUMENT
PASSPORT OR DRIVER'S LICENSE OR BIRTH CERTIFICATE
THIS LAST ONE IS THE ONE THAT THEY DO NOT ACCEPT, I HAVE BEEN HAVING THIS PROBLEM FOR MORE THAN 1 MONTH AND THE DOCUMENTS THAT I UPLOAD, BIRTH CERTIFICATE AND DRIVER'S LICENSE ARE REJECTED BY THE BOT, I ASKED FOR AN ADVISOR TO REVIEW IT, AND THEY DO NOT RESPOND VIA EMAIL OR CALLS EITHER, THE BOT REJECTED MY ADDITIONAL DOCUMENTS MORE THAN 200 TIMES. WITHOUT GIVING THE REASON WHY THEY REJECT. MY DOCUMENTS ARE REAL ORIGINAL, I NEED AN URGENT SOLUTION AND THEY CAN VALIDATE MY ACCOUNT AND RELEASE MY ACCOUNT SO I CAN WITHDRAW.
I ATTACH MY DOCUMENTS AND EVIDENCE.
BUENAS TARDES MI NOMBRE ES JAIRO CHUMBE SOY JUGADOR DE BETANO , MI PROBLEMA ES EL SIGUIENTE.
NO ME PERMITEN RETIRAR MIS GANANCIAS QUE OBTUVE, ME PIDIERON VALIDAR MI CUENTA.
YA ADJUNTE DNI - DOCUMENTO OFICIAL DE PERU AMBOS LADOS
ADJUNTE - SELFIE `+ DNI
ADJUNTE - SELFIE + RECIBO DE AGUA O LUZ
ADJUNTE VERIFICACION DE CUENTA BANCARIA CCI
Y ME PIDIERON ADICIONALEMENTE UN DOCUMENTO EXTRA
PASAPORTE O CARNET DE CONDUCIR O PARTIDA DE NACIMIENTO
ESTE ULTIMO ES EL QUE NO ME ACEPTAN , LLEVO , MAS DE 1 MES EN ESTE PROBLEMA Y LOS DOCUMENTOS QUE SUBO PARTIDA DE NACIMIENTO Y CARNET DE CONDUCIR SON RECHAZADOS POR EL BOT , SOLICITE QUE UN ASESOR LO REVISE , Y TAMPOCO RESPONDEN VIA CORREO , NI LLAMADAS , EL BOT RECHAZO MAS DE 200 VECES MIS DOCUMENTOS ADICIONALES. SIN DAR EL MOTIVO POR EL CUAL RECHAZAN. MIS DOCUMENTOS SON ORIGINALES REALES , NECESITO SOLUCION DE MANERA URGENTE Y ME PUEDAN VALIDAR MI CUENTA Y LIBEREN MI CUENTA PARA PODER RETIRAR .
ADJUNTO MIS DOCUMENTOS Y PRUEBAS. a
They don't pay, they don't validate my account for 1 month
The variety of table games and the atmosphere here are great, but the website performance can be hit or miss. Lag can interrupt the experience, especially when you’re trying to make quick decisions during a game.
Betano is an excellent casino, it's just the live odds changes that bother me, as well as the time to cacsh out which is sometimes not accepted at the moment.
A Betano é um casino excelente so as mudanças de odds no vivo que incomoda, bem como a hora de fazer o cacsh out que as vezes tambem não é aceita no momento.
A great and above all fun casino full of fun games and surprises, lots of slot machines, everything works as it should and without problems, registration is fast, clear and bonuses also work as they should without problems
I liked the casino from Betano, but unfortunatelly the bonus offers are not so attractive. My experience with their withdrawals has been great so far, always received my winnings, and the platform is well done, pretty and it just workds properly. I'd improve the bonuses offers.
Casino very effective in solving problems and easy to use. Varied and attractive games, sometimes with good rewards. Very positive in my opinion.
Casino muito eficaz na resolução de problemas e de fácil utilização. Jogos variados e atrativos por vezes com boas recompensas. Muito positivo na minha óptica.
Very fast, safe and easy withdrawals.
Levantamentos muito rápidos, seguros e de fácil execução.
Terrible casino, I have been unable to pass the verification process for more than 14 days and all my documentation is correct, I have sent it more than 49 times
Pésimo casino, tengo más de 14 días sin poder pasar el proceso de verificacion y toda mi documentación está correcta, la he enviado más de 49 veces
I had some troubles with Betano in the past. It has been a year since I last played there. Today I entered and I got the same problems. They don't have fast withdraws and their support doesn't help me.
Great selection of games from many providers, fast verification unfortunately at this Casino you can only deposit and spin for days, no possibilities to boost your balance.
In Betano, they ban the one they choose at random. They blocked my account because I joked with the roulette girl that if I came up red one more time I would cry. They blocked me, then I talked to their psychologist, who questioned me about my income, my life, my relationships with other people, personal things, probably half an hour. It was actually quite humiliating. Finally they told me they would unlock my account, it was a "misunderstanding" but they didn't. It was "for my own good"... The whole thing is that there are not many Bulgarians there, and because the roulette girl was genuinely amused by our conversation, some complex person decided to block me. Because he's jealous or I don't know, because he's a complex person, that's why... They do whatever they want...
В Bеtano банват , който си изберат, на случаен принцип. Блокираха ми акаунта, защото се пошегувах с момичето на рулетката, че ако още един път излезе червено, ще се разплача. Блокираха ме, след това говорих с техен психолог, който ме разпитваше за доходите ми, за живота ми, за отношенията ми с другите хора, лични неща, сигурно половин час. Всъщност си беше доста унизително. Накрая ми каза, че ще ми отключат акаунта, било "недоразумение", но не го направиха. Било "за мое добро"...Цялата работа е , че българите не са много хора там, и понеже момичето на рулетката искрено се забавляваше от разговора ни, някой комплексар е решил да ме блокира. Защото рeвнува или не знам, защото е комплексар, затова...Правят, каквото си поискат...
Talking about Betano is a pleasure. Casino that always paid quickly, always solved any problem I had and beyond, Casino that paid me 10, 20, 25 thousand in minutes.
Of course, you never just win, and when we lose we shouldn't blame the casino, come back another time and Betano will pay.
The only complaint is the sports cash out, which only increases in the final minutes, and there is a competitor that offers more security today in this aspect. But it's not something that will make me abandon the platform.
Falar do Betano, é um prazer . Cassino que sempre pagou rápido, sempre solucionou qualquer problema que ja tive e além, Cassino que me pagou, 10, 20, 25 mil em minutos .
Claro , nunca só se ganha, e quando perdemos não devemos culpar o cassino, volte em outro momento e sim a Betano paga.
Única reclamação, é no cash out desportivo, que só aumenta nos minutos finais, e existe concorrente que da mais segurança hoje nesse aspecto. Mas não é algo que me fará abandonar a plataforma.
Made 7 deposits within 3 days and got 4 free spins at Big Bass. Maximum win 22 euros on 1 euro stake. That says a lot. I don't think there's a worse casino so far, except maybe Tipico. Small update, further deposits made and no free spins on Big Bass. Limit of 1000 reached within 5 days, and 5 free spins. This makes betano the worst casino on the market in my opinion
Innerhalb von 3 Tage 7 Einzahlungen betätigt und 4 mal Freispiele bei Big Bass. Höchstgewinn 22 Euro auf 1 Euro Einsatz. Das sagt ganz schon viel. Gibt's glaube ich kein schlechteres casino bis jetzt außer eventuell Tipico. Kleinen Update, weitere Einzahlungen betätigt und gar keine Freispiele auf Big Bass. Limit von 1000 erreicht innerhalb von 5 Tage, und 5 mal Freispiele. Damit ist betano meiner Meinung der schlechteste Casino auf dem Markt
Betano is a daily visit for me. They are one of the few that offers a daily free-to-play that can net you free spins, sports bets, or golden chips to use on live casino games. Their interface is about as good as any other, their promotions are fair with a standard (note: not insane) playthrough. Customer service is pretty good when you do have to talk to them. They use actual agents, and not chatbots or ChatGPT.
Depositing and withdrawals are like any other, fast, and easy. Even larger withdrawals are usually handled same day. They have an excellent roster of providers available to to them.
For sports it's fine, but I used to play more casinos, they no longer updated the machines, they added rollover to the free spins, even those who got it by playing the missions, they pass. Furthermore, Betano gives personalized bonuses, they only give them to those who lose money, I lost a lot, about two million in sports and just then I received promotions, after and before that nothing, truly as a customer I feel that Betano is not even there , other betting houses give better treatment.
Para deportes anda bien, pero yo jugaba mas casino, ya no actualizaron mas maquinas, le pusieron rollover a los giros gratis, hasta a los que se conseguian jugando las misiones, se pasan. Ademas, betano da bonos personalizados, solo se los da a los que pierden plata, yo perdi bastante, unos dos millones en deportivas y recien ahi me llegaban promociones, despues y antes de eso nada, verdaderamente como cliente siento que betano no esta ni ahi, otras casas de apuestas dan mejor trato.
ultra fast payment
pago ultra rapido
good cash put
buen cash put
links to share sports bets
enlaces para compartir apuestas deportivas
Trash casino promos
Promos de casino una basura
outdated machines
maquians desactualizadas
Only personalized promos for people who lose money
Solo promos personalizadas a la gente que pierde plata
I've been playing at this casino for about 3 months and my experience has been very pleasant so far. I use PIX and everything is going well with deposits and withdrawals. When I complete one year I will come back here and review this comment.
Estou jogando neste casino a uns 3 meses e minha experiência tem sido bem agradável por enquanto. Eu utilizo o PIX e está ocorrendo tudo bem com depósitos e saques. Quando completar um ano vou voltar aqui e rever este comentário.
Even logging into this casino is weird on a computer, and most of them won't even pass verification. The selection of games is large, but the intuitive control of the pages is lacking. Deposits are sometimes a problem, but withdrawals are very fast in the order of hours.
Uz prihlaseni do tohoto casina je divne na počítači se vetsinou ani nepovede jit pres overeni. Vyber her je veliky ale chybi intuitivnost ovladani stranek. Vklady byvaji nekdy problem ale vybery jsou velmi rychle v radu hodin.
Great casino/sports betting house, with attractive bonus that can be withdrawn when meeting the requirements. With fast deposits and withdrawals. Smooth verification process too.
Ótimo casino/casa de aposta esportiva, com bonus atraente que pode ser sacado ao cumprir os requisitos. Com rápidos depósitos e saques. Processo de verificação tranquilo também.
Safety Index explained
Safety Index of Betano Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Betano Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very high9.2/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
Unfair terms and conditions
Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in Bulgarian):
T&C copied from the casino's website (in English):
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Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in Bulgarian):
Why we find the bolded part of the rule unfair
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Bulgarian):
Why we find the bolded part of the rule unfair
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Bulgarian):
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Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in English):
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Casino voids gaming account balances after less than four years of account inactivity
T&C copied from the casino's website (in English):
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Complaints about Betano Casino and related casinos
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