Betano Casino BG Review

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Payment methods

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Withdrawal limits

Not Limited for BGN

Owner Kaizen Gaming International Ltd

Established 2022

Estimated annual revenues

> $100,000,000

Licensing Authorities

Bulgaria

OverviewBonusesUser reviews39Safety Index explainedDiscussion6Payment methods14

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).

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Case opened Current status

Betano Casino BG Review

We've thoroughly reviewed Betano Casino BG and gave it a High Safety Index, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Betano Casino BG is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Betano Casino BG is one of the biggest online casinos with huge revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 4 complaints about this casino in our database. Because of these complaints, we've given this casino 438 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

There are also some unfair Bonus Terms and Conditions, which might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Based on all of the information mentioned in this review, we can conclusively say that Betano Casino BG is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (14)

Withdrawal limits

Not Limited for BGN

Games
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Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

No scratch cards

eSports betting

Crash games

Language options

English website

All languages (2)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers
Show all (12)
Game providers (12)

Positives

Good selection of games
Unlimited monthly withdrawals
Live dealer games are available
24/7 Customer support

Interesting facts

Local version of an international casino
The company focuses on both casino and sports betting
Targeting Bulgarian players

Author & Guarantor: Endri Kaleshi Last updated: 12 Sep 2023 Anything incorrect or missing? Let me know

Betano Casino BG bonuses

Browse all bonuses offered by Betano Casino BG, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews of Betano Casino BG

This is a place to share experience with Betano Casino BG. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 39 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

Cata1992

Junior Apprentice

• 1 week ago

Made 7 deposits within 3 days and got 4 free spins at Big Bass. Maximum win 22 euros on 1 euro stake. That says a lot. I don't think there's a worse casino so far, except maybe Tipico.
Small update, further deposits made and no free spins on Big Bass. Limit of 1000 reached within 5 days, and 5 free spins. This makes betano the worst casino on the market in my opinion

Fast payout
Schnelle Auszahlung
Nice overview
Schöne Übersicht

Poor payout ratio
Schlechte Auszahlungsquote
Low RTP
Niedrigen RTP

leaskccenter

Visitor

• 1 week ago

Excellent, I play there a lot. I like the way to withdraw via pix, it's fast and safe.

Good games, I like the payment method with PIX, fast and secure
Bons jogos, gosto da forma pagamento com PIX, rápido e seguro

Nothing to complain
Nada a reclamar

ysimek13

Novice

• 1 month ago

A really good online casino. It's nice to be able to win some free spins every day. Good selection of games even for a minimal amount.
Big win, lots of Jackpot!

Quick deposits - withdrawals
Rychlé vklady - výběry
All very understandable
Vše velmi srozumitelné

deastoncupw

Junior Apprentice

• 1 month ago

Betano is a daily visit for me. They are one of the few that offers a daily free-to-play that can net you free spins, sports bets, or golden chips to use on live casino games. Their interface is about as good as any other, their promotions are fair with a standard (note: not insane) playthrough. Customer service is pretty good when you do have to talk to them. They use actual agents, and not chatbots or ChatGPT.

Depositing and withdrawals are like any other, fast, and easy. Even larger withdrawals are usually handled same day. They have an excellent roster of providers available to to them.

Wide variety of games
Fast/easy deposits and withdrawals
Daily free-to-play promotions

None

Mis23

Novice

• 1 month ago

Quite good . It's nice to be able to win some free spins every day. Good selection of games even for a minimal amount.

Quick deposit
Rychlí vklad
Quick selection
Rychlí výběr
Nice daily bonus
Fajn denní bonus

ibordaf

Advanced Novice

• 2 months ago

For sports it's fine, but I used to play more casinos, they no longer updated the machines, they added rollover to the free spins, even those who got it by playing the missions, they pass. Furthermore, Betano gives personalized bonuses, they only give them to those who lose money, I lost a lot, about two million in sports and just then I received promotions, after and before that nothing, truly as a customer I feel that Betano is not even there , other betting houses give better treatment.

ultra fast payment
pago ultra rapido
good cash put
buen cash put
links to share sports bets
enlaces para compartir apuestas deportivas

Trash casino promos
Promos de casino una basura
outdated machines
maquians desactualizadas
Only personalized promos for people who lose money
Solo promos personalizadas a la gente que pierde plata

gustavonina

Novice

• 3 months ago

I've been playing at this casino for about 3 months and my experience has been very pleasant so far. I use PIX and everything is going well with deposits and withdrawals. When I complete one year I will come back here and review this comment.

pepa255

Advanced Novice

• 4 months ago

Even logging into this casino is weird on a computer, and most of them won't even pass verification. The selection of games is large, but the intuitive control of the pages is lacking. Deposits are sometimes a problem, but withdrawals are very fast in the order of hours.

Quick withdrawals
Rychle vybery
Amount of title
Mnozstvi titulu

Non-intuitiveness
Neuntuitivnost
Problem logging in through verification
Problemove prihlaseni pres overeni

poivon

Junior Apprentice

• 4 months ago

Talking about Betano is a pleasure.
Casino that always paid quickly, always solved any problem I had and beyond, Casino that paid me 10, 20, 25 thousand in minutes.

Of course, you never just win, and when we lose we shouldn't blame the casino, come back another time and Betano will pay.

The only complaint is the sports cash out, which only increases in the final minutes, and there is a competitor that offers more security today in this aspect. But it's not something that will make me abandon the platform.

Bonuses with low or almost no requirements
Bonus com baixo ou quase sem requisitos
Super fast withdrawals
Saques super rápidos
Friendly support
Suporte amigável
Sports betting with a large market
Apostas esportivas com mercado grande
Advance payment of 2 goals +
Pagamento adiantado de 2gols +
Great app
App ótimo

PGsoft is missing at the casino
Falta a PGsoft no cassino
Lack of 24/7 support
Falta suporte 24/7h
Unstable and insecure cash out
Cash out instável e inseguro
Bugged deposit, claiming another holder's CPF and every day for it to work I have to deposit 3x to get 1x
Deposito bugado , alegando cpf de outro titular e todo dia para funcionar tenho que depositar 3x pra valer 1x

jhonydrigues

Novice

• 5 months ago

Great casino/sports betting house, with attractive bonus that can be withdrawn when meeting the requirements.
With fast deposits and withdrawals. Smooth verification process too.

retizak

Junior Apprentice

• 5 months ago

Cool websites, hard working and helpful customer support (depends on who you deal with). The selection of games has been expanding rapidly recently. Quite a nice offer of free spins with normal conditions.
I appreciate the wide selection of deposit and withdrawal options. Payment to the card takes a few minutes, to the bank account usually within 24 hours.
I have to highlight their individual loyalty program. The rewards are not that frequent, but they are very generous.

EDIT: arrogant behavior of online support, payout to payment card takes days, not minutes (as before). Vegas missions are getting very disadvantageous

Selection of games and their expansion
Výběr her a jejich rozšiřování
Individual loyalty program
Individuální věrnostní program

Special tournament system
Zvláštní systém turnajů

fsanitize

Apprentice

• 6 months ago

Nice Czech casino. Bonuses for new players are nice, but the game you play them on is pretty terrible. Otherwise I can't complain.

Speed
Rychlost
Support
Podpora

Locking bonus for boring and old game
Zamknutí bonusu pro nudnou a starou hru

bukvon22

Novice

• 6 months ago

In my opinion, one of the best casinos in the Czech Republic. They keep adding news and fast withdrawals every morning.

Clarity
Přehlednost
Withdrawals
Vyběry
Bonuses
Bonusy

evangelineraven

Advanced Novice

• 8 months ago

Betano is a casino that falls squarely in the middle for me. There are some things I appreciate, and others that left me disappointed.

On the positive side, their sports betting options are extensive, covering a wide range of events. The user interface is relatively intuitive, making it easy to navigate and place bets. I've also had decent interactions with their customer support when I had inquiries.

However, I found the casino games selection somewhat lacking in variety compared to other platforms. Also, the withdrawal process, at times, took longer than I'd prefer. While their promotions are decent, they aren't particularly remarkable either.

In essence, Betano offers a middling gambling experience. It's not terrible, but it's not exceptional either. Depending on your priorities, it might be worth checking out, but it's not my top choice in the world of online betting.

sabkom94

Advanced Novice

• 9 months ago

I had a right nightmare at Betano Casino. The site was buggy as hell. I couldn't get any help from the support team either. Save yourself the hassle and give this one a swerve.

emilbrankov444

Novice

• 1 year ago

Good smooth interface

Nightmare when you want to withdraw a bit higher amount
Documents are being rejected, no explanation provided.
Customer support is terrible - robots. They repeat the same thing over and over

lucianadelmondes337

Novice

• 1 year ago

In my opinion it is the best so far. I've been using it for almost a year and my only problem was with regard to an inconsistency in the data that Google filled in and I didn't notice, but the support corrected it in less than 3 days. The only bookmaker where you can make immediate withdrawals and deposits without rollover, in addition to the free bonuses that are great. I like very much

Deposit and withdrawals
Depósito e retiradas
Customer support
Suporte ao cliente
Bonuses
Bonificações
weekly missions
Missões semanais

Few betting lines
Poucas linhas de apostas

adilsonjosesouza205

Visitor

• 1 year ago

Terrible I can't withdraw the amount I won

vir88

Novice

• 1 year ago

correct in every 1 respect, fast payment, clear rules, good profits,

PedroGembler

Novice

• 1 year ago

The perfect casino for Czech players. It's just a shame that I don't have all the operators I'm used to.

Quick pick. Possibility of blocking the download of the selection
Rychly vyber. Mozžnost blokace stazeni vyýběru

kubindenisa371

Visitor

• 1 year ago

From my own experience, visitors are treated well here. They do not complicate registration and verification is fast. In my case it took less than a day. Wins and losses alternate or come in streaks. The main thing is to find a place where you can really play. One of the reasons I chose this site is to support my cryptocurrency wallet. I'm learning to use coins, I don't want to open another safe.

Quick deposit
Rychly vklad

Nothing everything was great for me
Nic vse pro me bylo super

sisougrupiddo

Novice

• 1 year ago

From my own experience, the visitors are treated well here. They don't make registration difficult and verification is quick. In my case it took less than a day. The wins and losses alternate or come in series. The main thing is to find a place where you can really play. One of the reasons I chose this site is the support of my cryptocurrency wallet. I'm learning to use coins, I don't want to open another vault.

simple registration
quick transactions

didn't find any disadvantages

Valter_Mendonca

Junior Adept

• 1 year ago

I have nothing bad to say about this casino , fair games , payouts without delays , good license , very good !

ssaviosverberi

Novice

• 1 year ago

BEWARE OF THE SLOT GAMES ON THIS SITE. I LOST 800 REAIS WITH NO CHANCE OF RECOVERY.
JUST REMOVE NOTHING PAY

Slots programmed to take only
Caças niqueis programado para tirar apenas

MiguelFerrao

Novice

• 1 year ago

Overall it's a good casino.
Transactions take 1-3 business days.
Deposits are instant. I can say that it's the fastest I've tested so far and, believe me, I've tested a lot.
There are many games, but most of them are old fashioned. It sins for not having an agreement with more game providers (such as Spinomenal, etc).
Sins a lot for the lack of bonuses for users already registered. They don't value.
From time to time they remember and give 1 or 2 euros for sports betting, which, for those who don't like sports betting, won't be an asset.
You can spend the money you spend, you won't be compensated for it in Free Spins or even bonuses for future deposits. Any casino gives constant bonuses except this one.

instant deposits
Depósitos instantâneos
Quick identity verification
Verificação de identidade rápida
Fast Withdrawals(1-3 business days)
Levantamentos rápido(1 a 3 dias úteis)
Site Navigation
Navegação no Site
Technical support
Suporte técnico
Client support
Apoio ao cliente

no bonus
Ausência de bónus
Most slots are outdated
Maior parte das slots são antiquadas
They do not create empathy with the gambler, the casino's marketing in terms of promoting bonuses for future deposits is non-existent. Any casino spends its life sending emails giving bonuses for future deposits.
Não criam empatia com o apostador, o marketing do casino a nível de promoção de bonus para futuros depósitos é inexistente. Qualquer casino passa a vida a mandar mails a dar bonus para futuros depósitos.

maryttay

Novice

• 1 year ago

Nice casino but limited selection of games. Although I managed to pick good games for myself and I like them.
The chance of winning is high

jirimusil605

Visitor

• 1 year ago

great casino..and an even better app..and 100% win with every deposit..

great competition
super soutěže

YORDANKA66

Visitor

• 1 year ago

Super.e casino..,betano😘

hora44pt

Advanced Novice

• 1 year ago

I just don't give 5 stars because they steal too much, and take a long time to transfer but of all I've played this was the best and despite the delay they pay correctly, and give good prizes when you do.

good prizes
Prémios bons
Pay correctly
Pagam corretamente
Many games
Muitos jogos
pragmatic games
Jogos da pragmatic
payment option
Opção de pagamento

Delay in making the transfer
Demora a fazer a transferência
Delay in getting rewards
Demora a sair prémios

Apolian

Novice

• 1 year ago

Impossible to be happy with them, they are racists just to not pay anything.

Racism doing KYC
Withdrawal that never happen
Keep sending promos when they do not pay the winnings
Worst customer service that do not have communication
Lies after lies from the customer

Safety Index of Betano Casino BG explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Betano Casino BG. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.9/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Warnings

Unfair terms and conditions

This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Complaints about Betano Casino BG and related casinos (32)

32All1Opened4Not solved3Solved24Rejected

Complaints directly about Betano Casino BG

Waiting for player to reply

6d 19h 2m 27s

Disputed amount: Mex$400

Player struggles with withdrawal process and document verification.

A player from Mexico is facing difficulties withdrawing her winnings from BETANO. Despite having her account verified and making a deposit, her withdrawal request is being held due to further document verification demands from the casino, which she finds unreasonable as she has always used the same documents with other online casinos.

Read moreRead less

Submitted: 12 Apr 2024

Insufficient evidence from player

Disputed amount: 600 R$

Player experiences game glitch on casino's platform.

The player from Brazil had reported issues with the Diamond Rush Explex game on Betano's platform, which was repeatedly freezing. This problem had begun after a withdrawal and had persisted despite multiple deposits and complaints, along with provided game IDs. The casino's support team had not responded to the player's queries. We had advised the player that without evidence of unfair losses due to the technical glitch, we could not confront the casino. The player was unable to provide sufficient proof, so the complaint was rejected. We had recommended the player to contact the game provider for further investigation.

Read moreRead less

Submitted: 27 Mar 2024

Unresolved Our verdict

No reaction, good regulator

Black points: 60

Disputed amount: 20 лв

Player's locked account prevents withdrawal.

The player from Bulgaria claimed that despite having completed all the necessary verifications, his gaming account had been locked for review for over 20 days. There was a pending withdrawal in his account, and no clear communication had been given regarding the completion of this review or the processing of his withdrawal. Despite multiple attempts to contact the casino, we received no response. The complaint was marked as 'unresolved', which may have negatively affected the casino's rating. We had advised the player to contact the Bulgarian Gaming Authority for further assistance.

Read moreRead less

Submitted: 24 Feb 2024

Resolved Our verdict

Submitted: 01 Oct 2022

Resolved Our verdict

Case closed

Disputed amount: 3,410 S/.

Player claims that payment has been delayed.

The player from Peru has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less

Submitted: 21 Sep 2022

Other

Disputed amount: ??

The player's dissatisfied with the casino bonuses.

The player's dissatisfied with the casino bonuses as they used to be more beneficial before. The complaint was closed as it is up to the casino whether they give out bonuses.

Submitted: 09 Sep 2022

Resolved Our verdict

Case closed

Disputed amount: 600 R$

The player struggles to unblock his account.

The player struggles to unblock his account as the casino was supposed to call him to finish verification. The complaint was resolved as the player's account been unlocked.

Submitted: 16 Aug 2022

Unresolved Our verdict

Insufficient evidence from casino

Black points: 250

Disputed amount: 73 лв

The player struggles to verify the account.

The player struggles to verify their account as the casino is requesting documents from 2 different countries. We received a reply from the casino representative, but after requesting a more detailed explanation there's been no response from the casino, so we were forced to close the complaint as unresolved.

Read moreRead less

Submitted: 24 Jul 2022

Player stopped responding

Disputed amount: $380,000 CLP

Player has experienced a technical glitch while playing.

The player from Chile has experienced a technical problem while playing. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 24 Jun 2022

Player stopped responding

Disputed amount: 298 R$

Player's bonus and winnings have disappeared.

The player from Brazil won free spins, but part of it disappeared together with the accumulated winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 08 May 2022

Unresolved Our verdict

No reaction, good regulator

Black points: 98

Disputed amount: 1,000 лв

Player has received an unwanted bonus.

The player from Bulgaria had a deposit bonus added to his account automatically.

Submitted: 22 Apr 2022

Unjustified complaint

Disputed amount: ??

Player complains that they didn’t receive personal bonus.

The player from Bulgaria is highly dissatisfied with a promotional offer. After a closer examination, we ended up rejecting this complaint as unjustified.

Submitted: 07 Apr 2022