The player from Bulgaria is highly dissatisfied with a promotional offer. After a closer examination, we ended up rejecting this complaint as unjustified.
Betano Casino BG - Player complains that they didn’t receive personal bonus.
Amount: ??
Betano Casino BG
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Betano Casino BG has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
How is it possible that this site has such a rating for you? Given that they do not have a good bonus system, with 4000euro played per new client, a week later they did not give me any personal bonus! What is my motivation to play, I think that the rating you gave is absolutely unrealistic and the Betano site is one of the worst possible gambling sites, in reality the rating should not be more than 2!
Automatic translation:
Public
Public
2 years ago
Dear qgodo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately it is not a standard practice.
Additionally, please understand that casino reputation can’t be determined by a negative experience of a single player. If you’re interested in the process of how we review online casinos I could recommend checking our article https://casino.guru/our-casino-reviews.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
2 years ago
Translation
No matter which other site I've played on, there is always a personal bonus, it's a mockery, it's just not serious to have such a rating and to be a competition to other bookmakers.
Automatic translation:
Public
Public
2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
