The player from Luxembourg is having issues withdrawing his funds from a casino. We rejected the complaint per the player's explicit request.
BETANDYOU Casino - The player's funds are withheld.
Amount: €172
BETANDYOU Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
BETANDYOU Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good afternoon. After having already done a check on betandyou, I was asked to do another check. So I did. Only the deposits I have at betandyou via ATM were made from third-party accounts and now they ask me for a bank statement containing ALL the transactions made for betandyou which, in addition to being difficult to obtain, I think it is not correct to be send extracts from third parties. If we had all deposited by cryptocurrency I don't know how they would do it. What is certain is that I want to withdraw my money and they won't let me. They don't even let you close the account until you send them what they want. It's not bonus money.
Automatic translation:
Public
Public
1 year ago
Dear preguica87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions so I better understand the situation.
Do I understand correctly that you deposited in the casino using a payment method that doesn't belong to you?
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
1 year ago
Translation
It was by ATM. And it wasn't done on my account. However, I already spoke with the operator and they said that I cannot do it. It remained unresolved. However I spent the money that was there. I don't intend to use bookmakers anymore. Unfortunately, they only serve those who lose. When it comes to getting up, they suspect everything and anything else. I understand they have their verification policy. I even think it's healthy for there to be no fraudulent payments. I just don't understand why they let you deposit up to a certain amount and if the withdrawals were too many for their liking then distrust begins because if it is deposited and if the money is lost, everything is fine. Anyway. Virtually all bookmakers are like that, unfortunately. You can close the claim. Thanks
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