The player from Brazil had had an issue with withdrawing his funds using the same deposit method (Pix) at an online casino. He had expressed dissatisfaction with the support he had received. However, he had later confirmed that he had managed to withdraw his winnings using a different method. Following this confirmation, we had closed the complaint as 'resolved'.
BETANDYOU Casino - Player struggles with withdrawal request via same method as deposit.
Amount: 205 R$
BETANDYOU Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
BETANDYOU Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Translation
On the 02/02/2024, I attempted to withdraw my funds via Pix from the casino; however, they stated that the withdrawal method must be the same as the deposit method. I fully understand this. The issue arises because I am trying to withdraw my funds via Pix, which is the same method I used for deposit.
The support chat is USELESS.
Similarly, the email support provides a DISGRACEFUL response.
There needs to be an urgent scam alert set up for this casino.
Automatic translation:
Public
Public
10 months ago
Dear gabrielzoito8,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
10 months ago
Translation
I HAVE ALREADY MADE THE WITHDRAWAL USING A DIFFERENT METHOD, I REQUEST TO CLOSE THE TOPIC ASAP
Automatic translation:
Public
Public
10 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, gabrielzoito8, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
