The player from Sweden was unable to withdraw his winnings after successfully depositing with Skrill. Each withdrawal attempt was denied. The issue was resolved when the player confirmed that he had made a full withdrawal. The casino's representative indicated that withdrawals had initially been refused due to the need for alternative methods, but the player insisted on using Skrill. Following further communication, the player successfully withdrew his funds.
BETANDYOU Casino - Player's withdrawal request is denied.
Amount: 3,000 kr
BETANDYOU Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Hi! I cant withdraw my money? I used Skrill to deposit twice and that worked, but when i now want to withdraw my win its all the time Denied… please please help me.
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2 months ago
Dear Salkcin93,
Thank you very much for submitting your complaint.
I’m sorry to hear about the difficulties you’re facing with withdrawing your funds. To help us better understand the issue and assist you, could you please provide more details:
- Transaction Details: Could you provide the specific transaction details for your deposits and the withdrawal attempts? This will help us identify any discrepancies.
- Error Messages: Have you received any error messages or specific reasons for the withdrawal denial? If so, please provide screenshots or details of these messages.
- Account Verification: Have you completed all the necessary account verification processes required by the casino for withdrawals?
- Skrill Account: Are there any issues with your Skrill account that might be affecting the withdrawal process?
- Casino Support: Have you contacted the casino’s customer support about this issue? If yes, what was their response?
If you have any relevant communication or additional documents, please feel free to forward them to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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2 months ago
I have sent you pictures of interest and information on the Mail you wrote
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2 months ago
Still no news from betandyou. Security specialists working on it, only thing they say
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2 months ago
Translation
Good day, the withdrawals were refused for the reasons that it is necessary to use alternative methods, but at the moment the player has 0 on the balance, the funds have already been placed. The player only had to contact the support service and withdraw using an alternative method.
Automatic translation:
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2 months ago
Right now i have 1906,35 SEK! And no i still dont want to use an alternative method, because if i deposit with another method who knows if this problem Will happen again then? I JUST WANT TO WITHDRAW my money via Skrill as i used when i deposit.
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2 months ago
Dear Salkcin93,
Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
Casino.Guru
