The player from Germany is experiencing difficulties withdrawing his winnings. Player’s complaint has been resolved successfully.
BETANDYOU Casino - Player’s waiting for his withdrawal to be approved.
Amount: €400
BETANDYOU Casino
Safety Index:HighSafety Index
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8.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I made a withdrawal (another withdrawal was previously approved) that was declined without reason. Hi. I turned to the chat. There they told me that this was being checked and that I should wait. After three hours of waiting, I was kept being told to wait. The email support does not answer either. In the meantime, I was blocked for slots and can therefore no longer do anything in my account. After 12 hours I asked again, the chat simply didn't respond anymore
Automatic translation:
Public
Public
4 years ago
Dear Niklas,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and what’s the status of your withdrawal now? Was it declined or it’s still pending? How many days ago you have requested the payment?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Hello, the case was resolved this morning, thanks for the support
Edited
Automatic translation:
Public
Public
4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Niklas for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
