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I made a withdrawal (another withdrawal was previously approved) that was declined without reason. Hi. I turned to the chat. There they told me that this was being checked and that I should wait. After three hours of waiting, I was kept being told to wait. The email support does not answer either. In the meantime, I was blocked for slots and can therefore no longer do anything in my account. After 12 hours I asked again, the chat simply didn't respond anymore

Ich habe eine Auszahlung vorgenommen (vorher wurde bereits eine weiter Auszahlung genehmigt) die ohne Angabe von Gründen abgelehnt wurde. Darauf hi. Habe ich mich an den Chat gewendet. Dort hat man mir gesagt, das dies gerade gecheckt wird und ich warten soll. Nach drei Stunden warten wurde mir immer wieder nur geschrieben ich solle warten. Der Emailsupport antwortet ebenfalls nicht. Unterdessen wurde ich für Slots geblockt und kann somit gar nichts mehr machen auf meinem Konto. Nach 12 Stunden habe ich dann erneut nachgefragt, der Chat hat dann einfach gar nicht mehr geantwortet

Dear Niklas,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and what’s the status of your withdrawal now? Was it declined or it’s still pending? How many days ago you have requested the payment?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, the case was resolved this morning, thanks for the support

Hallo, der Fall wurde heute Vormittag gelöst, vielen Dank für den Support

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Niklas for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.