Betandplay Casino - Player is unable to unsubscribe from casino's marketing emails.

I have tried to exclude myself from gambling online. I have done everything I can to limit my exposure to gambling.

I have "unsubscribed" from their emails about 10 times and yet I have not been removed from their list.

• I unsubscribed using the unsubscribe link in their emails> takes me to a webpage that confirms I am unsubscribed. Every time it has failed and the website sends emails to try to bring me back with new offers.
• I then sent two emails to their support requesting that I be unsubscribed. They have not responded in the past 2 weeks.

please help me to stop receiving their emails- this is an active attempt to bring me back after I have made it more than clear I do not want to.

Dear Sgbnz2007,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betandplay Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you previously self-excluded from the casino and that your casino account is no longer accessible to you?
• Is an external service that blocks marketing communication a valid option for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

I believe I have requested they cancel my account or self exclude. I can’t remember which I did.

Id prefer not to use a third party device to prevent emails coming through- and I don’t think I should have to.

I apologize for the delayed response.

Could you please send me your attempts to communicate the issue with the casino and any response you received from the casino as well?

Forward the information to my email at tomas@casino.guru

Dear Sgbnz2007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.