Sorry for the late reply. I made my first deposit and the first bonus with my own Paysafe Card. Unfortunately, there was no profit.
With the 2nd deposit and the 2nd bonus, I don't know which of our two Paysafe cards we used. Since October 15th every player who wants to deposit with Paysafe needs their own Paysafe account. My friend, Johannes l ***, and I had applied for this and received it.
That evening we both played together, me at Betamo and my friend Johannes at another online casino. It should be a fun evening of games. When I had won the 491 euros, I wanted to deposit another 20 euros with my Paysafe card in order to reach an amount of over 500 euros.
If you want to make a deposit at Betamo by bank transfer you need at least a credit of 500 euros. (Betamo withdrawal conditions)
Unfortunately, my Paysafe credit was already used up and Johannes offered me to pay the 20 euros from his Paysafe card so that I can make my deposit.
That was of course a serious mistake! I know that now too.
I had to pay bitterly for this mistake! All winnings were voided and deposits were lost too.
Now I only had the bonus points that I could convert into "real money". That was 6 euros with which I earned another 510 euros.
With all due respect and with all due respect, I think that the 2nd prize of 510.- Euro is legally due to me. I earned the bonus points with my first deposit and my first bonus, but only later converted them into real money.
Incidentally, the Betamo terms and conditions also state that if the deposit rule is violated, the winnings will be withdrawn and the deposits will be refunded to the depositor.
My friend, Johannes L ***, has not received a refund through Paysafe to date, and neither have I. Well, Betamo doesn't stick to its own terms and conditions either.
That I am punished TWO times for ONE mistake is unfair and also very unfair from the casino!
Incidentally, I also recommended the Betamo Casino to my friend, Johannes L ***.
He has also set up an account with Betamo. Thanks to my recommendation, Betamo has a new player who likes to play a lot!
I can see the mistake with the deposit, and in future we will only play with our own account.
But it can only be in Betamo's interest to keep 2 players who like to play often and as customers! Betamo can keep the non-refundable deposits of 50 euros, we don't care!
But the 510.- Euro profit is honestly earned with the bonus points, and I would definitely get it
also legally entitled!
So, long story short;
Politely ask you to negotiate a KULANTE SOLUTION for me with Betamo Casino.
If the Betamo-Casino shows no courtesy again,
my friend Johannes Lorenz will no longer pay into Betamo either,
but use his money in other casinos in the future.
All information is given by best knowlege and conscience!
All the best & thank you very much for your help and effort!
Please let me know soon
Ralf L ***