Betadda Casino - Player's winnings have been confiscated.

Hello sir, I deposits 30k on this scam website and play only black jack and poker, won 100k . And place withdrawal of 50k and another 50k ,

I received my first withdrawal of 50k but another 50k rejected, interesting part is I didn't play any single bet beetween both withdrawal.

I talk on mail and live chat support they told me that your account has been suspend,

Sir this is unbelievable for me beacouse i play fairly and received first withdrawal also and no any single bet are played beetween both withdrawal.

I have all proof and details of conversation , please Seattle my money if you can .

Thanks and regard

Pradeep k**** p**

Username - pradeep2000

Dear Pradeepkumar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you been informed why your account was suspended and the second withdrawal cancelled?
• Have you accumulated your winnings with or without an active bonus?
• Was your account fully verified?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Sir they give this reply on mail, in this mail they did not clear what's my mystake, no any of his point indicate my mystake beacouse i didn't done any wrong, and of course they give first deposits bonus but i complete there turn over, if I play wrong then why they give my first withdrawal and if I right then why they rejected my second withdrawal.

My account is also fully verified.

sir i play only black Jack and poker which is always have casino advantage,

On journey of torn over my balance goes down almost zero 2 times but luck favour me to win some money. If I loose my money then it's okk for this site but if won then they are acting like victim.

They are not reply my mail, they have no address to complain in India.

Thank you, Pradeepkumar, for the clarification. Could you please advise which exact bonus you activated and played? Please forward its link here when replying. Was there any maximum cashout attached?



Sir, no any limits on maximum win, I shere bonus rule and conditions for this promotion.

Thank you very much, Pradeepkumar, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Pradeepkumar,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite Betadda Casino to join the conversation.

Dear Betadda Casino,

Can you please provide more information on why were the player's winnings confiscated? Please forward any supporting evidence for your claim the player has breached your rules to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Pradeepkumar,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

We’ve reopened this complaint at the casino's request. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Our findings indicated that the user had wagered a high number of bets in a short span of time which triggered an automated review on his/her account. The system identified a few of his/her bets suspicious/known outcome due to which the remainder of his wallet balance was forfeited, and the user was informed of the decision. The account was then reopened and returned to normal status after the investigation was completed and a bonus was credited to the account for a promotion, he/she was eligible for during the investigation.

Since this is a newly registered account, the team has decided to return the forfeited amount along with a compensatory reward which the user has already begun utilizing.

We hope this is a satisfactory resolution.

Thank you for your response and clarification of the situation, Betadda Casino.

Dear Pradeepkumar,

As your balance was re-credited to you and you have received compensation for the inconvenience, can we consider your complaint to be resolved?

Dear Pradeepkumar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Pradeepkumar,

Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this, or if you need any further assistance, we are, unfortunately, forced to reject this complaint. I would like to thank the casino team for their cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future and we will try our best to help.

Best regards,

Michal

Casino Guru