Bet99 Casino - Player’s remaining balance has been played.

i deposited $100 made 1 ONE bet of $50 and when i checked today because i wanted to make another bet they told me that in fact i made 2 bets of $50 for same game on same day at same odds NOW why would i do that

this company horrible to deal with and guess they fraudulently took my money probably scam they circulate

guess it cheap to learn a lesson with horribly managed business

lets see what social media will say when i contact all of them

Dear Michael,

Thank you very much for submitting your complaint. Do I understand correctly that this case is related to sports betting?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Bet 99 refunded bet they suggested I placed in error . So I will shut up about it . That doesn’t explain the horrible customer aervice but thank you for even entertaining my complaint

Additional comments from the player:

"Already settled than you very much"

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Michael, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru