Bet99 Casino - Player’s criticizing bonus policy and offers.

To this point there isnt a disputed amount. The problrm is i cant get answers on what my actual account balance is. It starts and ends with the bonus rules/restrictions that appear very unfair. I believe i have met the strict obligations however, determining that through the customer support is very frustrating. I have bets i have made that i took pictures of the betslip and yet they dont appear in either my pending or settled bets. When i initially played in the slot section, the payouts/bonuses seemed very hard to come by based on my experience with other sites. Once my bonus situation is resolved i will not deposit into this sportsbook again unless someone from the site reaches out to me via telephone to explain the process thoroughly. A bonus is supposed to be an offer of appreciation for choosing to play with that particular sportsbook over the hundreds ofnother options. I feel that Bet99 bonus offers are more of a bait and switch, where they offer the bonus but ask you to bet 5x your deposit before you see any return. This doesnt seem like they appreciate my business very much.

Respectfully,

Sadly Disappointed

Dear Lawrence,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Lawrence,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We rejected this complaint as it was sports betting related. Thank you for your understanding.