The player from Mexico reports that the casino has stopped paying daily cashback since October 30, 2024, despite numerous contacts with support that provide repetitive responses.
Bet7k Casino - Player’s cashback payments have been delayed.
Amount: Mex$3,000
Bet7k Casino
Safety Index:HighSafety Index
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8.4
Bet7k Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 19h 10m 10s
Case summary
4 hours ago
Public
Public
10 hours ago
Translation
The casino has stopped paying my daily cashback since October 30, 2024. I sent a report to support, but it doesn’t seem like they are working or planning to resolve the issue. I've been contacting them every day since November 4, and their response is always the same—that they are resolving it and that the balance should be credited within the next 24 hours. Of course, when I contact them the next day, they tell me the same thing all over again. On November 4, I bet more than $500, with significant losses, so I’m entitled to at least a 20% cashback. I hope you can help me. In the images I sent, I had to edit and merge them because the information is not shown completely on a single page. You can see the last day I received the cashback, and the others show the number of bets I made. There are more than 900 pages of bets ranging from 5 to 50 Mexican pesos per spin, to give you an idea of the amount of money I wagered. Unfortunately, the casino does not provide the exact amount per day, so it’s impossible for me to reach an exact figure, but surely they know it.
Automatic translation:
Public
Public
4 hours ago
Dear geovasm420,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet7k
Please understand that we cannot penalize the casino if they fail to provide you with bonuses. It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. If the casino already informed you of the resolution of the technical problem related to the issue we might not compel the casino to do anything more than they are already doing.
Feel free to provide any additional information I may not have considered here or to my email at tomas@casino.guru. If there is no other relevant information, we might not be able to assist and will close the complaint.
I appreciate your understanding and look forward to your reply.
Best regards,
Tomas
geovasm420 has 6d 19h 10m 10s to reply
