The player from Germany had demanded a refund of 505 Euros lost due to registering and betting on bet24-7.online casino. Previously, the player had requested that their personal details be blocked from all online casinos run by Versus Odds B.V., but it had not been implemented. We found no evidence to suggest that the operator had intentionally ignored the player's email, and it could have been accidentally overlooked or not received at all. As the player had requested self-exclusion only after losing their balance, we concluded that we could not assist in this matter. Therefore, the complaint had been rejected.
Bet24-7 Casino - Player requests a refund due to unblocking of account.
Amount: €505
Bet24-7 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Bet24-7 Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
I apologize for the inconvenience caused to you. However, there is no evidence to suggest that the operator deliberately chose to ignore your email. It's possible that the email was never received or overlooked accidentally. Since you have not received any reply from the company, it's difficult to pinpoint what exactly happened. As you requested to be self-excluded from the casino only after you had gambled away your balance, we regret to inform you that we are unable to assist you in this matter and this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
