Hello Tomas. Yes live chat have responded saying there is nothing they can do and that I need to contact the "Finance department" via a separate email.
I have emailed this department several times without a response.
When I first requested a withdrawal, I was not prompted for any documents. I had to ask what documents were required. That question was not answered so I sent them ID and a bank statement showing proof of deposit and IBAN.
The withdrawal is still showing as pending. This is day 3 since requesting the withdrawal.
Live chat/support say the matter "will be sorted soon". There's no indication that the withdrawal will be processed.
Thanks.
Hello Tomas. Yes live chat have responded saying there is nothing they can do and that I need to contact the "Finance department" via a separate email.
I have emailed this department several times without a response.
When I first requested a withdrawal, I was not prompted for any documents. I had to ask what documents were required. That question was not answered so I sent them ID and a bank statement showing proof of deposit and IBAN.
The withdrawal is still showing as pending. This is day 3 since requesting the withdrawal.
Live chat/support say the matter "will be sorted soon". There's no indication that the withdrawal will be processed.
Thanks.