The player from Ireland initiated a withdrawal with Bet24-7 but has been waiting for 48 hours without any response. He also submitted documents for verification but doesn't know if those documents were accepted or required due to a lack of communication from the casino. The player confirmed the issue was resolved.
Bet24-7 Casino - Player is experiencing a withdrawal delay.
Amount: €600
Bet24-7 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Bet24-7 Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hello team, hoping you can help. I have had a withdrawal pending for 48 hours with bet24-7. I have submitted documentation for verification but have received no reply about either that or the withdrawal.
I also had to ask about what exact documents were required. There was no prompt from this casino when I requested the withdrawal.
It's the lack of any response rather than the time frame at this point. Have you had any success in helping players with withdrawals from this casino?
Thanks.
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1 year ago
Dear ryygar,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.
Have you contacted the casino live chat regarding your withdrawal request and the verification procedure? What feedback have you received from the casino?
Thank you in advance for your reply.
Best regards,
Tomas
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1 year ago
Hello Tomas. Yes live chat have responded saying there is nothing they can do and that I need to contact the "Finance department" via a separate email.
I have emailed this department several times without a response.
When I first requested a withdrawal, I was not prompted for any documents. I had to ask what documents were required. That question was not answered so I sent them ID and a bank statement showing proof of deposit and IBAN.
The withdrawal is still showing as pending. This is day 3 since requesting the withdrawal.
Live chat/support say the matter "will be sorted soon". There's no indication that the withdrawal will be processed.
Thanks.
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1 year ago
Hello Tomas
Good news from my side. My withdrawal was processed, you can close this ticket.
Thank you for the assistance.
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1 year ago
Dear ryygar,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
