HomeComplaintsbet O bet Casino - Player's withdrawal has been delayed for nearly a month.

bet O bet Casino - Player's withdrawal has been delayed for nearly a month.

Amount: $1,500,000 CLP

bet O bet Casino
Safety Index:Very low
Submitted: 11 Nov 2024
Case opened Current status

Waiting for player to reply

1d 15h 38m 17s

Case summary

6 days ago

The player from Chile has been waiting for a withdrawal since October 17th, which was expected within 3 business days but has now stretched to almost a month. Despite previous successful withdrawals, customer service has been unresponsive, and the withdrawal status remains unchanged.

Public
Public
1 week ago
Translation

I've been waiting for my withdrawal since October 17th; it’s supposed to take 3 business days, and I'm still waiting. Some people say it can take up to 14 business days, but it's been almost a month now waiting for them to process my withdrawal. I know this casino has bad reviews, but they keep surpassing themselves in negativity; they're terrible at customer service. It's like talking to a wall with the live chat or technical support. It's clear they want people to get tired of waiting and spend their money playing. But I really need help with this, please. I previously made 3 withdrawals without problems. They took their time, but not nearly as long as this one, which is almost a month. I have everything verified, nothing else needs verification. The worst part is that the withdrawal status hasn't changed at all.

Automatic translation:
Public
Public
6 days ago

Dear Gonz3832,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

  • Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Gonz3832 has 1d 15h 38m 17s to reply

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