The player from Nigeria has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
It’s past 3 weeks I requested withdrawals and it keeps getting rejected and no follow up mail as to why. I contacted support via life chart and they said my account is under investigation and no time frame is given as to when to resolve it. I feel they want to scam me for over 3 weeks now please I’ll like to file a law suit how can I go about this
Dear Kingxtine,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Were your winnings accumulated with or without an active bonus, please?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Hi, thanks for your reply. In my case, it's not pending. It was rejected 3 times under the disguise that my account is under investigation. I waited patiently.
Again, it is important to note that over 95% of the money I want to withdraw is my money deposited. I had some bad losses and decided to have a break now they are refusing so pay me.
Do you give a go ahead to make withdrawal today?? So that I can be paid on Friday?
Thank you, Kingxtine, for your reply. Could you please advise if you completed the KYC account verification in the past and if your winnings were accumulated with or without an active bonus? Looking forward to hearing from you.