A player from Kuwait has encountered an issue where the deposit he made using Litecoin has not been credited to his casino account. Player’s complaint has been resolved successfully.
bet O bet Casino - Player’s deposit hasn't been credited.
Amount: 40 KWD
bet O bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Dear Mutairi33,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 year ago
I don't think static wallet address seems to be a temporary wallet broker
All successful deposits have been made via Visa. But I paid them with digital currencies, and my money went in the wind, and the problem is that they do not know how to solve the problem or compensate me with my money in my account. If they cannot solve the problem, why do they offer a digital currency payment method?
Public
Public
1 year ago
Hi
Close the case
I logged into my account today and found the amount
thank you
Public
Public
1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mutairi33, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
