Bet-nox Casino - Player's winnings have been confiscated.

hello...i was scammed on Bet nox site..of course i played without any bonuses...when i lost big money with them there were no problems as soon as i managed to win a little they removed my winnings

Dear kaczka381,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals in this casino before?

Could you please advise if you can access your casino account?

Have you received any explanation about the reason why your winnings were removed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your cooperation.

Best regards

Veronika

hello ma'am... yes, I managed to order a payout a few times, I made a lot of deposits there and also lost a lot of money.... I didn't take any bonuses, I played only with my own funds... Now I had a bit of luck and I managed to win and the casino accuses me of cheating and I didn't do anything like that...I was just playing for fun when I lost money with them the casino gladly accepted money from me...I feel very cheated...The casino tells me to withdraw the deposit and then I block... why does it look like this?

Could you please tell me what types of games have you played?

yes ... I bet on sports ... football, tennis, volleyball

Good morning... have you managed to find out anything yet? I've been writing to them for clarification since yesterday and no one is able to tell me what I did wrong... I'm afraid that they will change the regulations only to make it work to my disadvantage... is there such a possibility?

Hello...Is there any news on my case? I didn't get any response from the casino, what did I do wrong, they didn't explain the reasons for their decision at all, despite the fact that I wrote many times ... Have you managed to contact them?

Thank you for the update.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika

We’ve reopened this complaint at the request of kaczka381. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The player informed us that apart from making sports bets, he also played roulette.

Dear kaczka381,

Since we have no exact information about why your account was closed, I'll try my best to help you resolve the issue by contacting the casino.

I’d like to invite a representative of Bet-nox Casino to join the conversation and participate in the investigation of the case. Could you please provide more information about why the player's account was blocked and his winnings confiscated?

The casino did not want to provide any reasons why they are taking my winnings and closing the account, even though I have written to them about it many times. I hope that a representative of the casino will contact me here and explain it to me in detail because I am sure that I have not broken the regulations in any way, I have never I took no bonuses and I only have one account with them, so I am very shocked and surprised by the decision of the casino that has a gaming license.

Hello 😀

Was there any way to contact BetNox Casino?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I see that the casino does not want to engage in dialogue at all to clarify the matter

You can see that the BetNox casino has no arguments in this matter and their goal was to deceive me.

For my part, I did not break the regulations in any way

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (veronika.l@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards

Veronika

Casino Guru Complaint Resolution Center