Beem Casino - Player’s withdrawal has been delayed.

Sehr geehrte Damen und Herren,

Wieder einmal hatte ich Glück und habe 4400 Euro bei beem casino gewonnen.

Davon Wieder 1400 Euro verspielt weil das casino nicht in der Lage ist meinen Gewinn auszuzahlen.

Habe mich ohne Probleme kann man sagen verifiziert, bloß das geld befindet sich immer noch auf meinem spielerkonto und bewegen tut sich nix.

Würde mich sehr freuen wenn sie mir da weiterhelfen könnten.

Mit freundlichen Grüßen

Dear murati5575,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Have you received any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear murati5575,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Jedes casino hat Dreck am stecken...

Immer machen die Probleme bei der Auszahlung.

Einzahlen geht wie immer ohne Probleme.

Jetzt wieder gewonnen bei beem casino, die zögern meine Auszahlung bis ich wieder das Geld verspiele.

Could you please specify how many days ago was your withdrawal requested? Thank you very much.

Vor einer Woche

I fully understand your frustration, murati5575. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by Wednesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello murati5575,

Have there been any developments since our last conversation?

Dear murati5575,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additioanl comments from the player:

"Dear Ladies and Gentlemen,

I've won over 12,000 euros in the last few months and haven't received a single cent to this day.

My last win was 4500 euros, of which only 700 euros were available for payment.

On Sunday, January 30th, 2022, I applied for my winnings of 700 euros to be paid out, which has not happened to date.

Today is Wednesday and the money is still in my player account.

I'm pretty sure if I don't get any support I'll have to wait even longer.

Was even blocked by a member of staff in the chat area.

I would be very happy if you could reopen this case.

Kind regards"

Dear murati5575,

Could you please advise if you have received your first requested withdrawal of €3,000? Thank you.

Dear murati5575,

the payment of 700EUR was processed yesterday, please check your account.

Kind regards,

BeemCasino Team

Thank you very much, Beem Casino team, for your reply.

Dear murati5575,

Could you please confirm that your winnings have been successfully received?

Dear murati5575,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.