The player from Germany had been trying to withdraw her funds for over a month before she submitted the comaplaint. The complaint was closed 2 weeks later as 'resolved', after the player confirmed she had received all her funds.
Beem Casino - Player’s withdrawal has been delayed.
Amount: €100
Beem Casino
Safety Index:Very lowSafety Index
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2.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
On 07/17/21 I made a withdrawal of € 100 because you can't withdraw more during the day at this casino since then I am put off every day, I would be in a queue and the management will take care of it, I don't have a few days now asked but nothing happens and you are always put off.
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3 years ago
Dear Denise,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand it correctly that payment is still pending inside your account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hello, my account is fully verified. I am always put off that I should still be patient and that I am in a queue ..... I assume the casino is speculating that at some point you will be fed up and cancel the payout and gamble away the money again. You can only pay out 100 euros a day anyway, I tried twice to pay out 150 and it was always refused until I was told that only 100 euros would go 🙈 I like to wait a few days but 4 weeks is too much
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3 years ago
Thank you very much, Denise, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Dear Denise,
I’m sorry to hear that you’re experiencing issues withdrawing your funds. I’ll contact the casino and try my best to resolve the issue as soon as possible.
I would like to invite Beem Casino to join this thread.
Dear Beem Casino team,
Can you please specify the reason why Denise’s withdrawal has not yet been processed and let us know when can she expect any progress?
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3 years ago
Translation
You have now sent that to me ... Now you can only pay out 50 euros a day? I've really never experienced that before ...
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3 years ago
Thank you, Denise, for the update. I completely understand your frustration, but I’d like to kindly ask you to follow the casino’s instructions. I truly believe that is the most viable route to get the issue resolved as soon as possible.
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3 years ago
Could you please be more specific, Denise? Nothing happened after you submitted a withdrawal request for €50?
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3 years ago
Dear Denise,
all cashouts were processed successfully. We're very sorry for the delay.
Kind regards,
Beem Casino Team
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3 years ago
Translation
But the payout has just been released, that's great then it will hopefully not be long until it is on my account, I have now applied for the other 50 euros to be paid out when that is still through I'll close my account there.
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3 years ago
Thank you, Denise, for letting us know. Please keep us posted on any updates. I’m setting the timer for 7 days.
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3 years ago
Dear Denise,
Has there been any news regarding your complaint? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the set time frame, I will have to reject your complaint.
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3 years ago
Thank you, Denise, for the update and for using the Casino Guru complaint resolution center. I’m glad to hear the good news. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
