The player from Germany had been waiting for his withdrawal for two weeks before he submitted the complaint. The player's withdrawal had to be split into multiple payments. After more than two months later, the player confirmed he received all his winnings. The complaint was closed as 'resolved'.
Beem Casino - Player’s withdrawal has been delayed.
Amount: €490
Beem Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Good evening, on May 10th, 2021 after the bonus implementation (1st deposit bonus) I applied for a payout of 490.00 euros. I have 100% certainty that I have not violated the bonus conditions, I have informed myself about these in detail at the casino's LiveChat. Since then, the casino has stopped me with my payout and keeps putting me off with new excuses. My account is already fully verified (I also received an email from the casino about this). The withdrawal is simply not processed. The terms and conditions describe that a payment by bank transfer is done in 3-5 working days. It's now been 10 working days for me, and the casino keeps getting new excuses in response. Among other things, I was replied that it is due to the manager who has to process the payment manually, or that everything is already at the bank (this statement was now 5 working days ago) - since then my payment request has still been in my profile as not processed. I would be very happy if you could help me with this problem.
Thank you and best regards,
Pascal S ***
Edited by a Casino Guru admin
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3 years ago
Dear Pascal,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.
Could you please advise if you have received any winnings from this casino in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
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Good day,
no, unfortunately my payout has still not been approved. It is still listed as "unprocessed" in my player account. The KYC verification of my player account was already successfully confirmed on May 10th, 2021. Since then I've only been hearing new excuses from the casino. I haven't made any withdrawals at this casino in the past. This was my first. It may take a while for a withdrawal to be made, but we are now in the third week since I submitted the withdrawal request and still nothing has happened from the casino side. Other casinos manage it within 30 minutes, even in the current COVID situation. The problem is that every time I ask in live chat or email support, I get a different excuse. "Due to the current high demand ..." or "The manager has to do this manually ..." or "It's all up to the bank ..." and so on. If everything was up to the bank, the check of the payout should have already been done, but why is my payout still shown as "unprocessed" in my player account? It all sounds very, very much like excuses and when you search for this casino on the internet, a lot of players seem to have problems getting their money paid out there. If a payout is delayed by a few days, regardless of the casino, I fully understand. But at this casino you don't seem to get any further as a "normal" player alone, which is why I turned to you with this problem. I hope you can help me this problem in the positive solution. 🙂
Many thanks and best regards!
Pascal
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3 years ago
Thank you very much, Pascal, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Dear Pascal,
I’ll be in charge of your complaint from now on. I’ll contact the casino representative and see if I can help.
I would like to invite Beem Casino to join this conversation and participate in the resolution of this complaint.
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3 years ago
Dear Pascal,
a part of your withdrawal (100EUR) was paid out today.
Please be advised that daily payout amount isn't constant and can vary, depending on current status of payment system and payment provider opportunities.
Kind regards,
BEEM Casino Team
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3 years ago
Thank you, Beem Casino, for your reply. Could you please inform us when can Pascal expect the remaining amount to be paid out as well?
Dear Pascal,
I’d like to kindly ask you to let us know once you have received the payment, or if there’s any other news regarding the issue.
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3 years ago
Translation
Good evening Andrej,
First of all, thank you very much for this great support. I will of course inform you as soon as the partial payment of 100 euros has been received in my bank account and I am curious to see when I can expect the remaining amount to be paid out.
Best regards,
Pascal
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3 years ago
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Good Morning,
After waiting three weeks, I received an email from the Beemcasino this morning that my withdrawal had been canceled. 100 euros have allegedly been paid out (have not yet been credited to my bank account), the remaining 390 euros have been credited back to my player account. I am really at a loss at this casino, I have never experienced anything like it.
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3 years ago
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Hello Andrej,
after I should now ask the support of the casino why my payout was canceled, I was only informed that I should request 3x 100 euros and 1x 90 euros as a payout. I've done that now. I hope I don't have to wait 3 weeks again for the casino to respond.
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3 years ago
Thank you, Pascal, for the update.
As the entire disputed amount has been requested for withdrawal, I’d like to kindly ask Beem Casino team to let us know once the withdrawal requests have been processed.
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3 years ago
Translation
Good evening Andrej,
After I was informed this morning by a LiveChat employee that I should request 4 withdrawals (3x 100 euros, 1x 90 euros), and I did so, three of my withdrawals (2x 100 euros, 1x 90 euros) canceled again on the grounds that I should request payments of 50 euros. The fourth payment (1x 100 euros) can still be seen unprocessed in my profile. I'm slowly losing my patience and understanding at this casino. I will now try again to pay out 5x 50 euros and 1x 40 euros, although I already know that some reason will be invented again to cancel my payouts.
Best wishes,
Pascal 
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3 years ago
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Now I have (of course) received an email from BeemCasino that the payout of 50 euros has also been canceled. I really lack the understanding for and slowly I would like a reasonable explanation of this "casino" ... First I am told to request withdrawals of 100 euros. These will then be canceled. Then I should request payments of 50 euros. Now these will also be canceled. Absolutely unbelievable and dubious ..
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3 years ago
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I now have two unprocessed withdrawal requests (1x 100 euros, 1x 50 euros) in my player account. 240 euros have been credited back to my player account and I have absolutely no way of withdrawing them, as my withdrawals are repeatedly canceled. I'm slowly not sure what to do anymore.
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3 years ago
Thank you, Pascal, for keeping us posted.
Dear Beem Casino team,
Could you please explain why were all Pascal’s withdrawal requests rejected?
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3 years ago
Translation
Hello Andrei,
Here is a short update: Today I received four credits on my bank account from the Beemcasino (1x 100 euros, 3x 50 euros). So "only" 240 euros are missing that still have to be paid out.
Best regards,
Pascal
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3 years ago
Thank you, Pascal, for the update. I’m glad to hear the good news! Please keep us posted on the remaining payments.
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3 years ago
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Good evening Andrej,
According to BeemCasino, the 490 euros were paid out in full. At least all withdrawals are marked as successful in my player account. However, I have still only received 300 euros in my bank account so far. I can also prove this on the basis of bank statements. I'll wait a few more days and hope that the remaining 190 euros will reach me.
Kind regards
Pascal
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3 years ago
Dear Pascal,
Thank you for the update. I believe it’s only a matter of time before the payment will reach your account, therefore, I’m extending the timer by 7 days. If there’s no news by Wednesday next week, we will intervene.
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3 years ago
Translation
Good morning Andrej,
So far I have unfortunately only received 300 euros from BEEMCasino in my bank account.
here is a short list:
100 euros on June 1st
50 euros also on June 1st
2x 50 euros on June 2nd
50 euros on June 4th.
So that makes a total of 300 euros.
Allegedly, the week before last, the remaining payment of 190 euros (1x 100 euros, 1x 50 euros, 1x 40 euros) was made. Unfortunately, I have not received this money to this day.
Thanks and best regards,
Pascal
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3 years ago
Thank you, Pascal, for the update.
Dear Beem Casino team,
Since Pascal still has not received three payments totaling €190, I’d like to kindly ask you to check and inform us about the current status of the payments.
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3 years ago
Translation
Good evening Andrej,
To prove that I have only received 300 euros from BEEMCasino, I was asked today by BEEMCasino to upload a screenshot from my online banking, on which you can see all incoming payments from BEEMCasino. Since the BEEMCasino uses INPAY as a payment service provider for withdrawals to the bank account, I have filtered all incoming payments from INPAY between May 15, 2021 and made a screenshot of them. Now the BEEMCasino informs me that that would not be enough and I should upload a complete account statement from May 1st, 2021 until today in PDF format. I don't think that it is anything to BEEMCasino's business what transactions I make with my bank account. On the screenshot you can clearly see which payments from BEEMCasino have been received on my bank account. Isn't it more up to the BEEMCasino to investigate why the last three payments (1x 100 euros, 1x 50 euros, 1x 40 euros) have not been received in my bank account? More and more time is being delayed by the casino and in the end nothing happens.
Greetings and have a nice evening,
Pascal
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3 years ago
Dear Pascal,
I understand why you may find the casino’s request intrusive, however, the most viable route here would be to provide all information the casino deems essential to investigate the issue – including the requested bank statement showing all transactions.
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3 years ago
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Good morning Andrej,
A simple screenshot is sufficient for the KYC verification of my player account at this casino. Why isn't that enough here now? These are all just reasons to delay payments further. I will not provide the casino with a complete account statement as a PDF. This is data that is absolutely none of the casino's business. I can print the filtered screenshot of all payments from the BEEMCasinos again as a PDF and make it available - even if I don't understand why the casino doesn't investigate why I haven't received the 190 euros yet. Other casinos can do that too.
Best regards,
Pascal
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3 years ago
Dear Beem Casino team,
Will a bank statement with payments filtered to only payments received from Inpay suffice in this case? Please note that if all payments received from Beem Casino are processed by Inpay, there should be no need for Pascal to share his full transaction history.
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3 years ago
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Hello Andrei,
even if I didn't want it, I have now provided the casino with a complete account statement as a .PDF file, on which you can see that 190 euros are still missing. I would like to work on this matter too.
I really can't do more than that. I hope that this matter is finally resolved by the casino.
Have a nice day!
Best regards,
Pascal
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3 years ago
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Hello Andrej, here is a short update:
I received an email from BEEMCasino today in which they inform me that after looking through my bank statement they have determined that my withdrawal of 100 euros was unsuccessful. These 100 euros have now been credited back to my player account and I should request another payment. So far so good. However, 90 euros are still missing (1x 50 euros, 1x 40 euros each from June 3rd, 2021). At the support, I was now told that the bank would sometimes take a little longer (up to 10 days) and that I should be patient. The payouts are from 6/3/21 - today is 6/18/21. that's 15 days. Does anyone here really believe that a bank transfer takes longer than 15 days? That's just holding off. How much patience do I have to have here? My patience is slowly but surely coming to an end. If the casino looked through my bank statement, they should have noticed that 1x40 euros and 1x50 euros are missing. Slowly I can no longer understand all of this. I have been waiting for my full payment for almost 2 months (!!!!).
Best regards,
Pascal
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3 years ago
Thank you, Pascal, for your cooperation and for keeping us updated. We will wait for the casino representative to inform us about the status of the remaining unsuccessful payments (€50 and €40).
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3 years ago
Dear all,
we've cleared the case, the two payments were rejected by bank that's why the money didn't reach the player. We'll make another payment asap.
Kind regards,
Beem Casino Team
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3 years ago
Thank you, Beem Casino team, for informing us. I’d like to kindly ask you to let us know once the payment(s) have been sent to Pascal’s bank account.
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3 years ago
Dear Pascal,
we faced this week a series of bank rejections and our payments to you weren't successfully processed. We're very sorry to inform you that the resolving of the situation may take 5-7 working days. Please don't worry, we ensure that all your withdrawings will be cashed out in full.
Kind regards,
BEEM Casino Team
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3 years ago
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Hello Andrei,
it is hard to imagine that the BEEMCasino had a series of "bank rejections". Do they actually believe the crap they keep writing here for themselves?
Hundreds of other online casinos have had no problem withdrawing money via bank transfer, but BEEMCasino has had "bank rejections" problems for 2 MONTHS? Sorry, but that's just unbelievable. How much more patience do I have to have? At least we are talking about 2 months in which the casino fails to pay out my money. This is just ridiculous and an absolute indictment for the casino.
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3 years ago
Dear Pascal,
Unfortunately, issues with payments via international bank transfer are not uncommon. I understand your frustration, but please understand that if your bank or an intermediary bank keeps rejecting the payments, there’s not much a casino can do about it.
Since in your case, it seems that the issue will only cause a delay, I’d like to kindly ask you to stay patient and allow a few more days for the situation to be resolved.
Dear Beem Casino team,
Please keep us posted. I’m setting the timer for 10 calendar days.
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3 years ago
Dear Pascal,
our bad, we had a technical issue shortly, would you please make the withdrawal request once again please?
Kind regards,
Beem Casino Team
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3 years ago
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Hello Andrej,
do you really still believe this casino ...? First there have been problems with the transfer for months, and now the casino allegedly had another technical problem.
@BEEMCasino: How should I please submit the withdrawal request again if you have not returned the money to my player account? Of the 190 euros that are still missing here, you credited me 100 euros back to my player account on June 20, 2021 because there were allegedly technical problems at that time. For this 100 euros I should submit a new withdrawal request, which I did on the same day. This payment request is (of course!) Unprocessed to this day. If you are not even able to cash out $ 190, how are you going to cash out someone who wins a really large amount from you?
@Andrej: I think we've been going in circles here for months. The casino always waits for the timer until the last day to come up with a new excuse. The casino has not added any funds to my player account so that I can submit a new withdrawal request. So it is just time to win again for the casino. Does it really still make sense here?
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3 years ago
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Hello Andrej,
The payout of 100 euros was canceled today by BEEMCasino and credited to my player account. I then immediately requested a new payment of 100 euros, even if I am sure that it will be canceled again anyway. But slowly I would also like to know what about the remaining 90 euros (1x 50 and 1x 40 euros). These have still not been credited to my bank account and they will not be credited back to my player account. We continue to go in circles here.
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3 years ago
Dear Beem Casino team,
I’d like to ask you to respond to Pascal’s comments and let us know when can Pascal expect the remaining payments to be successfully processed.
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3 years ago
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Hello,
100 euros arrived in my bank account today, that's correct. So it is now 400 euros. However, that was NOT the last payment, because the 50 euros from June 2nd, 2021 and the 40 euros from June 3rd, 2021, which were supposedly paid out, have still not reached me. You have already checked this on the basis of my bank statements. So now I have received 400 euros out of a total of 490 euros.
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3 years ago
Thank you, Beem Casino team, Pascal, for the update.
Dear Beem Casino team,
Could you please give us an update on the two remaining payments?
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3 years ago
Translation
Hello Andrej,
I just received this email from BEEMCasino:
"Author: Mia
Date: Thu, 07/15/21 10:28 am
Message:
Dear Pascal,
It was found out that cashouts of 40 and 50 euros were not successful. The funds are credited to your casino account and we kindly ask you to request cashout of this amount.
Thank you for understanding and patience!
Best regards,
Beemcasino Support Team "
The casino has credited the 50 + 40 euros back to my player account. I have now requested a new payment of 90 euros. Let's see how long it will take now ...
Best regards,
Pascal
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3 years ago
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Hello Andrej,
I have just received the remaining 90 euros in my bank account. Thus, after 2.5 months, I have finally received the full payment amount of 490 euros. It's crazy when you consider that other casinos can even manage something like that within 2 hours.
Anyway, I would like to take this opportunity to thank you for your great support! It's great that there are websites like CasinoGuru that stand by and support a player in such a case. I think without your help I would never have received the money. The case can be closed from my side.
Thank you and best regards,
Pascal
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3 years ago
Thank you, Pascal, for the updates and for using the Casino Guru complaint resolution center. I’m very glad you have received all your winnings. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
