The player from Germany has requested withdrawal three weeks ago. It has been pending since. After some time he lost his winnings so we are forced to reject this complaint.
Beem Casino - Player’s withdrawal has been delayed.
Amount: €2,100
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Dear Nervo2020,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.
Could you please advise if you have received any winnings from this casino in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hello,
No unfortunately the payout has still not gone through.
And this is my first payout at this casino.
greeting
Nervo
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3 years ago
Thank you very much, Nervo2020, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Nervo2020,
I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
Hello Nervo2020,
in some cases it can happen that payments are delayed or cancelled through no fault of the casino but due to several issues of payment providers. We do our best and assure you that your withdrawal will be paid out in full asap.
Kind regards,
BEEM Casino Team
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3 years ago
Dear Nervo2020,
a part of your withdrawal (100EUR) was paid out today.
Please be advised that daily payout amount isn't constant and can vary, depending on current status of payment system and payment provider opportunities.
Kind regards,
BEEM Casino Team
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3 years ago
Translation
Okay, that's normal. That a later payout is processed first?
Or is it the amount?
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3 years ago
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So the payout (€ 100) is confirmed on the casino page.
Or edited
Still, nothing came into my account.
How long does it take with your payment provider?
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3 years ago
Dear Nervo2020,
according to our information the payment should be already on your account.
We've got an information from our payment provider that it may have technical difficulties in processing transfers today unfortunately, so it might happen that today's payout will be processed on Monday.
Kind regards,
BEEM Casino Team
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3 years ago
Translation
So there was definitely nothing on my account.
Let's wait for Monday.
And how long does the first part of the payout take to be processed?
greeting
Nervo2020
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3 years ago
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So now I've waited for Monday and still haven't received anything.
Do you have a transfer receipt from your payment provider?
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3 years ago
Dear Nervo2020,
unfortunately we've got our payment rejected by payment provider. We're seeking for another way to process the payment.
Kind regards,
BEEM Casino Team
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3 years ago
Translation
I gave you my bank details.
Why is the whole thing not paid out with the method that I chose first.
For whatever reason, the second payment was processed directly and not the first.
greeting
Nervo2020
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3 years ago
Dear Nervo2020,
Would it be possible for you to receive cashouts via Neteller or in cryptocurrency? It seems to be more secure channel in your case.
Kind regards,
BEEM Casino Team
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3 years ago
Translation
Crypto by no means.
Better would be possible if the amount is transferred in one piece.
Greetings nervo2020
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3 years ago
Translation
@Casino Guru Team
Have now read on the other complaints. That the casino takes the right and only pays 100-150 every day. According to the terms and conditions, however, it is a maximum of € 2000 per payout.
Do I have to worry about the same process? 🙁
Greetings nervo2020
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3 years ago
Dear Casino,
can you please advise what will be the next step in order to pay the player's winnings?
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3 years ago
Translation
Hello dear casino guru team
Got another payment today.
had won another € 1000 and requested a payout 
2660 € are still outstanding.
Greetings Nervo2020
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3 years ago
Dear Nervo2020,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
Just got tired of this casino playing on time and delaying the payout.
I just gambled away the credit.
There are enough other casinos that pay out in under an hour ...
You can definitely close the whole thing.
If you only have to pay out € 100 before. Then no problem.
For everything over there you have to wait 1-2 months.
thank you for the effort
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