The player from Germany has requested withdrawal three weeks ago. It has been pending since. After some time he lost his winnings so we are forced to reject this complaint.
The player from Germany has requested withdrawal three weeks ago. It has been pending since. After some time he lost his winnings so we are forced to reject this complaint.
The player from Germany has requested withdrawal three weeks ago. It has been pending since. After some time he lost his winnings so we are forced to reject this complaint.
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Dear Nervo2020,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.
Could you please advise if you have received any winnings from this casino in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Dear Nervo2020,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.
Could you please advise if you have received any winnings from this casino in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Thank you very much, Nervo2020, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, Nervo2020, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello Nervo2020,
I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
Hello Nervo2020,
I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
Hello Nervo2020,
in some cases it can happen that payments are delayed or cancelled through no fault of the casino but due to several issues of payment providers. We do our best and assure you that your withdrawal will be paid out in full asap.
Kind regards,
BEEM Casino Team
Hello Nervo2020,
in some cases it can happen that payments are delayed or cancelled through no fault of the casino but due to several issues of payment providers. We do our best and assure you that your withdrawal will be paid out in full asap.
Kind regards,
BEEM Casino Team
Dear Casino,
let us know when you'll release the payment, please.
Dear Casino,
let us know when you'll release the payment, please.
Dear Nervo2020,
a part of your withdrawal (100EUR) was paid out today.
Please be advised that daily payout amount isn't constant and can vary, depending on current status of payment system and payment provider opportunities.
Kind regards,
BEEM Casino Team
Dear Nervo2020,
a part of your withdrawal (100EUR) was paid out today.
Please be advised that daily payout amount isn't constant and can vary, depending on current status of payment system and payment provider opportunities.
Kind regards,
BEEM Casino Team
So the payout (€ 100) is confirmed on the casino page.
Or edited
Still, nothing came into my account.
How long does it take with your payment provider?
Also die Auszahlung ( 100€) ist zwar auf der Casino Seite bestätigt.
Bzw. Bearbeitet
Dennoch ist nichts auf meinem Konto eingegangen .
Wie lange dauert das ganze mit eurem Zahlungsanbieter ?
Dear Nervo2020,
according to our information the payment should be already on your account.
We've got an information from our payment provider that it may have technical difficulties in processing transfers today unfortunately, so it might happen that today's payout will be processed on Monday.
Kind regards,
BEEM Casino Team
Dear Nervo2020,
according to our information the payment should be already on your account.
We've got an information from our payment provider that it may have technical difficulties in processing transfers today unfortunately, so it might happen that today's payout will be processed on Monday.
Kind regards,
BEEM Casino Team
So there was definitely nothing on my account.
Let's wait for Monday.
And how long does the first part of the payout take to be processed?
greeting
Nervo2020
Also auf meinem Konto ist definitiv nichts eingegangen.
Warten wir Mal den Montag ab.
Und wie lange braucht der erste Part der Auszahlung bis er bearbeitet wird?
Gruß
Nervo2020
Dear Nervo2020,
unfortunately we've got our payment rejected by payment provider. We're seeking for another way to process the payment.
Kind regards,
BEEM Casino Team
Dear Nervo2020,
unfortunately we've got our payment rejected by payment provider. We're seeking for another way to process the payment.
Kind regards,
BEEM Casino Team
I gave you my bank details.
Why is the whole thing not paid out with the method that I chose first.
For whatever reason, the second payment was processed directly and not the first.
greeting
Nervo2020
Ich habe euch doch meine Bankverbindungsdaten angegeben.
Wieso wird das ganze nicht mit der Methode ausgezahlt die ich als aller erstes gewählt habe.
Es wurde aus welchen Gründen auch immer direkt die zweite Auszahlung bearbeitet und nicht die erste.
Gruß
Nervo2020
Dear Nervo2020,
Would it be possible for you to receive cashouts via Neteller or in cryptocurrency? It seems to be more secure channel in your case.
Kind regards,
BEEM Casino Team
Dear Nervo2020,
Would it be possible for you to receive cashouts via Neteller or in cryptocurrency? It seems to be more secure channel in your case.
Kind regards,
BEEM Casino Team
@Casino Guru Team
Have now read on the other complaints. That the casino takes the right and only pays 100-150 every day. According to the terms and conditions, however, it is a maximum of € 2000 per payout.
Do I have to worry about the same process? 🙁
Greetings nervo2020
@Casino Guru Team
Habe jetzt bei den anderen Beschwerden gelesen. Dass das Casino sich das Recht nimmt und jeden Tag nur 100-150 auszahlt. Laut AGB's heißt es aber maximal 2000€ pro Auszahlung.
Muss ich jetzt den selben Prozess befürchten ? 🙁
Gruß nervo2020
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Dear Casino,
can you please advise what will be the next step in order to pay the player's winnings?
Dear Casino,
can you please advise what will be the next step in order to pay the player's winnings?
Hello dear casino guru team
Got another payment today.
had won another € 1000 and requested a payout
2660 € are still outstanding.
Greetings Nervo2020
Hallo liebes Casinoguru-Team
Habe heute noch nochmal eine Zahlung erhalten.
hatte nochmals 1000€ gewonnen und eine Auszahlung beantragt
2660€ stehen noch aus.
Gruß Nervo2020
Dear Nervo2020,
can I know the reason, please?
Dear Nervo2020,
can I know the reason, please?
Dear Nervo2020,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Dear Nervo2020,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Just got tired of this casino playing on time and delaying the payout.
I just gambled away the credit.
There are enough other casinos that pay out in under an hour ...
You can definitely close the whole thing.
If you only have to pay out € 100 before. Then no problem.
For everything over there you have to wait 1-2 months.
thank you for the effort
Hatte es einfach satt das dieses Casino so auf Zeit spielt und die Auszahlung verzögert hat.
Habe das Guthaben einfach verspielt.
Gibt genug andere Casinos die in unter einer Stunde auszahlen....
Ihr könnt das ganze auf jeden Fall schließen.
Wenn man nur vor hat 100€ auszahlen . Dann kein Problem.
Für alles da drüber muss man 1-2 Monate Wartezeit in Kauf nehmen.
Danke für die Mühe
Unfortunately, we’re forced to reject this case because the player has lost his winnings. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.
Unfortunately, we’re forced to reject this case because the player has lost his winnings. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.
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