The player from Switzerland has requested a withdrawal ten days ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Beem Casino - Player’s withdrawal has been delayed.
Amount: €460
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day
I deposited, played and won at Beem Casino almost two weeks ago.
I requested a withdrawal of 1900 euros on March 18th
I was then told to make a new withdrawal of only 460 euros. That's ok because I played with bonus and there is a max cashout of 10x deposit. So 460 euros.
I am fully verified and am now waiting for my payout.
The live chat just keeps saying they have problems with their banks and they can't withdraw at the moment.
Please help me get my money
With kind regards
Automatic translation:
Public
Public
2 years ago
Dear Xestery,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello, thank you for opening the complaint.
Exactly, my is account is verified.
I played with a bonus, but I already reduced the winnings as I wrote.
However, the payment is not processed.
Support says they are having trouble getting their funds from the bank.
Which is strange, since some players have received their money.
So I'm wondering how it can be that my withdrawal request is not processed?
Automatic translation:
Public
Public
2 years ago
I fully understand your frustration, Xestery. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by the end of this week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
2 years ago
Translation
Thank you, we'll wait and hope for the best.
Thanks for your help 🙂
Automatic translation:
Public
Public
2 years ago
No problem. Hopefully, you'll receive your funds before the timer expires.
Public
Public
2 years ago
Translation
Hello, everyone
Great news.
The casino has just paid out in full.
I received the money.
Many thanks for your help.
Best wishes
Automatic translation:
Public
Public
2 years ago
Dear all,
the payment of 460EUR was processed yesterday successfully.
Kind regards,
BeemCasino Team
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Xestery, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
