The player from Germany is experiencing difficulties withdrawing his funds due to unknown reason. The complain was closed as resolved after the player received his money.
Beem Casino - Player’s struggling to withdraw his winnings.
Amount: €370
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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3 years ago
Translation
The payout is rejected every time. During the support chat it says I should debit a smaller amount = 100 € per day, but this is also rejected
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3 years ago
Dear Marius,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you withdrawn any funds from this casino in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Dear Marius,
your withdrawal was rejected because of missing or wrong bank branch address. Please correct it and make a new request. Thank you!
Kind regards,
BEEM Casino Team
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3 years ago
Translation
Bank details are not incorrect! The amount to play was transferred to you from exactly the same account!
So you have the data and can initiate the transfer. Thanks!
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3 years ago
Dear BEEM Casino Team,
Could you please specify which information seems to be incorrect? Please post it here so the player can confirm its accuracy. Thank you very much in advance.
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3 years ago
Dear Marius,
would you please send the missing Branch Address to our live chat? It seems to be the problem with the cashout process. Thank you!
Kind regards,
BEEM Casino Team
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3 years ago
Dear Marius,
Could you please follow the casino's instructions? Thank you very much in advance.
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3 years ago
Translation
Hello,
I followed the instructions. The first € 100 came within a day, I'm still waiting for the rest.
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3 years ago
Perfect 🙂 Please keep me informed. Looking forward to hearing some more good news.
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3 years ago
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Good Morning,
my payouts were made on June 4th, 2021. So far the money has still not arrived.
Very strange because the first 100 € were with me a day later, as already written ..
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3 years ago
Could you please advise if you have received any confirmation or a tracking number from the casino that your funds have been transferred? Looking forward to hearing from you.
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3 years ago
Do I understand correctly that it hasn't been approved and processed yet if it's still orange?
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3 years ago
Translation
That may well be ... but the payout that I got is also orange ...
is meanwhile just just naughty what they are doing there.
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3 years ago
Thank you very much, Marius, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Marius,
I'm Nick and I'll be assisting you in your case from now on. I would like to ask Beem Casino, what might cause the issue and when can the player expect his payments?
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3 years ago
Dear Marius,
We’re sorry to inform you that we continue to experience difficulties with our payment provider. We'll update you as soon as the issue is cleared.
Kind regards,
BEEM Casino Team
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3 years ago
I'll be now extending the timer by 7 days to give the casino enought time to fix the payment issues.
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3 years ago
Sorry, the problem still persists. We're doing our best to solve it.
Kind regards,
BEEM Casino Team
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3 years ago
Thank you for keeping us updated. Dear Marius, as you can see the casino is actively working on the issue and they are still in touch with us to keep us informed about the situation. All I can recommend for now is to be patient and wait until the casino let us know that the issue has been fixed.
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3 years ago
Translation
I don't understand the problem ...
The first payment was made within a day and then suddenly it should no longer work?
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3 years ago
Translation
Strangely enough, the withdrawals have now been canceled!
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3 years ago
Dear Marius,
that is most likely because of the issues with the payment provider. What would the casino recommend? - should the player request a new withdrawal or wait until the issue is fully fixed?
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3 years ago
We haven't receive an answer from the casino in the last 7 days. I would like to ask them again to help the player to process the withdrawal or recommend a working method.
I would also like to ask Marius if there is any update regarding the case on your site.
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3 years ago
Translation
No, there is no news ... Support chat on the site does not work either
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3 years ago
Hello,
currently we don't have any withdrawal requests pending. Please make one if you'd to withdraw funds.
Kind regards,
Beem Casino Team
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3 years ago
Translation
Dear Beem Casino, that could be because you always cancel the applications even though all the information is correct and I even only debit amounts of € 100 as you want ... Which is naughty in itself
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3 years ago
Dear Marius, would you please make another request and write an email to support@beemcasino about? It seems to be a technical issue. Thank you!
Kind regards,
Beem Casino Support
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3 years ago
Dear Marius,
Did you contact the casino through their customer support? Was it possible to process the withdrawal now? Please let us know the current status of it.
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3 years ago
Dear Beem Casino,
Could you please give us some specification of the issue? What may cause it? How long till it will be fixed?
