The player from Austria is experiencing difficulties withdrawing his No Deposit bonus winnings. He received his winnings.
Beem Casino - Player’s struggling to withdraw his winnings.
Amount: €50
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello since May 14th, I have been waiting for the payment of the free spins from the askgambler nomination. I'm constantly being put off, what can I do
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3 years ago
Dear Andreas,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Could you please advise if your account has been fully verified already? Have you redeemed any Free Bonuses in the past? Could you please elaborate on what you meant by "askgambler nomination"?
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hello, yes I already had 2 free bonuses. If you nominated beem casino at askgamblers you get free spins and I was able to implement them successfully and had a balance of 50 euros which I paid out.
So my account is verified at least the documents that you wanted were accepted only since May 14th nothing has been done there, every day in the chat I only hear that the manager has to approve the profit. Today I was told that it would take even longer because they had so much work, that can't be true
If you do not want to or cannot withdraw, you should say so immediately and not keep everyone waiting, because I am not the only one waiting for a withdrawal.
The casino should be avoided and people should experience that too
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3 years ago
Could you please clarify if you've received Free Spins from the Casino directly or from another affiliate website?
Please understand that in general, casinos accept no responsibility for bonuses advertised by external sources such as affiliated sites or forums. Thank you in advance for your reply.
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3 years ago
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No, the bonus was credited to me through a screenshot in the chat or the free spins.
That was an offer from casinobeem
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3 years ago
Thank you very much, Andreas, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Andreas,
I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
Hello Andreas,
maximum win amount for non-deposit bonuses is limited to 20 euro. Your deposit has been corrected accordingly and we'd ask you to make a new withdrawal request please.
Kind regards,
BEEM Casino Team
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3 years ago
Translation
I believe that it will take another 2 weeks
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3 years ago
Dear SINN1985,
your withdrawal has been paid in full.
Kind regards,
BEEM Casino Team
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3 years ago
Translation
According to the chat, the payout is still pending so what's going on
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3 years ago
Dear SINN1985,
would you check your account balance again please?
Kind regards,
BEEM Casino Team
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3 years ago
Dear Andreas,
according to our information the bank transfer succeeded. Let's wait till Monday, if you don't receive your payment, we'll investigate the case again.
Thank you!
Kind regards,
BEEM Casino Team
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3 years ago
Dear Andreas,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
