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Hello since May 14th, I have been waiting for the payment of the free spins from the askgambler nomination. I'm constantly being put off, what can I do

Hallo seit 14.mai warte ich auf die auszahlung von den gratis freispielen , aus der askgambler Nominierung. Ich werde ständig vertröstet was kann ich machen

Dear Andreas,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Could you please advise if your account has been fully verified already? Have you redeemed any Free Bonuses in the past? Could you please elaborate on what you meant by "askgambler nomination"?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, yes I already had 2 free bonuses. If you nominated beem casino at askgamblers you get free spins and I was able to implement them successfully and had a balance of 50 euros which I paid out.

So my account is verified at least the documents that you wanted were accepted only since May 14th nothing has been done there, every day in the chat I only hear that the manager has to approve the profit. Today I was told that it would take even longer because they had so much work, that can't be true

If you do not want to or cannot withdraw, you should say so immediately and not keep everyone waiting, because I am not the only one waiting for a withdrawal.

The casino should be avoided and people should experience that too

Hallo, ja ich hatte schon 2 gratis Boni. Wenn man beem casino nominiert bei askgamblers bekommt man freispiele geschenkt und diese konnte ich erfolgreich umsetzen und hatte ein Guthaben von 50 Euro die ich zur Auszahlung gebracht habe .

Also mein Konto ist verifiziert zumindest die Dokumente die sie wollten wurden akzeptiert nur geht seit den 14 Mai dort nichts weiter ,jeden tag im chat höre ich nur das der Manager den gewinn genehmigen muss. Heute wurde mir gesagt das es noch länger dauern würde weil sie so viel Arbeit hätten , dass kann ja nicht wahr sein

Wenn Sie nicht auszahlen wollen oder können sollen Sie das gleich sagen und nicht jeden warten lassen ,denn ich bin nicht der einzige der auf eine Auszahlung wartet.

Das Casino gehört gemieden und die Leute sollen das auch erfahren

Could you please clarify if you've received Free Spins from the Casino directly or from another affiliate website?

Please understand that in general, casinos accept no responsibility for bonuses advertised by external sources such as affiliated sites or forums. Thank you in advance for your reply.

No, the bonus was credited to me through a screenshot in the chat or the free spins.

That was an offer from casinobeem

Nein der bonus wurde mir durch einen Screenshot im Chat gutgeschrieben bzw die freispiele .

Das war ein Angebot von casinobeem

Thank you very much, Andreas, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Many Thanks

Vielen Dank

Hello Andreas,

I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thanks for your help

Danke für Ihre Hilfe

Hello Andreas,

maximum win amount for non-deposit bonuses is limited to 20 euro. Your deposit has been corrected accordingly and we'd ask you to make a new withdrawal request please.

Kind regards,

BEEM Casino Team

That's great from 50 to 20 euros

Das ist ja toll von 50 auf 20 Euro

So now I have requested a new payout

So jetzt habe ich eine neue auszahlung beantragt

I hope I won't wait another 2 weeks

Ich hoffe ich warte nicht wieder 2 Wochen

Dear Andreas,

let me know when you'll receive your winnings, please.

I believe that it will take another 2 weeks

Ich glaube das ,dass wieder 2 Wochen dauern wird

Not received a cent so far

Bis jetzt noch keinen Cent erhalten

Dear SINN1985,

your withdrawal has been paid in full.

Kind regards,

BEEM Casino Team

According to the chat, the payout is still pending so what's going on

Laut Chat ist die auszahlung noch ausstehend also was ist da los

Dear SINN1985,

would you check your account balance again please?

Kind regards,

BEEM Casino Team

So I don't have any money yet

Also Geld habe ich noch keines

Dear Andreas,

according to our information the bank transfer succeeded. Let's wait till Monday, if you don't receive your payment, we'll investigate the case again.

Thank you!

Kind regards,

BEEM Casino Team

Hello, yes, the 20 euros arrived today.

Hallo , ja heute kamen die 20 Euro an .

Dear Andreas,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru