Beem Casino - Player’s struggling to withdraw his winnings.

Hello . I deposited 250 euros at this casino. Before that, I asked in the live chat if it was possible to pay out to Mastercard, as I would rather avoid problems when paying out. This basin can be done!

Then tried to pay out but it was rejected by several rounds. Got dissuaded in the live chat that I should use another option. Since I have Mastercard, skrill was not an option "do not have skrill either" and the other only option was crypto which I do not have either.

Have contacted them several times over the live chat which tells me that I should return, and when I do this it is like starting all over again with a new supporter who asks about the same things.

Is a bit stuck in the situation as it was preferably all this I wanted to avoid, and really I can not understand that you accept people from Denmark when there are almost no payout options.

Hope you can help so I might be able to get my money via a bank transfer or something.

Dear Alexxbeastt,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi again and thanks for the reply.

They have only recommended me to make a deposit with skrill but as written this was not an option for me as you can not deposit money on gaming sites via skrill with Mastercard ..

My account is fully verified in there.

However, has a small update. Through the live chat last Friday, they got my bank information account number, Swift code etc.

Got an e-mail yesterday that they would make a bank transfer to me on Monday so tomorrow so waiting anxiously if anything happens there.

Thank you very much, Alexxbeastt, for the update. Please keep me informed. Looking forward to hearing more good news from you.

Thanks. Unfortunately nothing happened and it had us on the feel. Contacted them on live chat to hear from them but they just wrote that they have contacted those who have to do with it.

Why send me an email that it will be done today when it does not. Really frustrating that you have to fight like this over your payout.

Thank you very much, Alexxbeastt, for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Alexxbeastt,

I’m sorry to hear about your problem. I’ll contact the casino representative and see if I can help.

I would like to invite Beem Casino to this conversation.

Dear Beem Casino,

Could you please clarify the situation and inform us if any progress has been made in processing Alexxbeastt’s withdrawal to his bank account?

No progress has been made, have contacted them through the live chat but still the same story and they tell that it can take 7 days after it has been accepted but the problem is just that the money is still in my playing account ..

Have in the hope that it would have tried to pay out the 1000 euros to my Mastercard but this will certainly not happen as it has already been rejected the 2 times I have tried before.

I really just want the casino to do a bank transfer like they promised me they would have already done yesterday.

First they tell me that a bank transfer will happen on Monday and now I have to wait further. Since the money is still in my gaming account, they are obviously trying to keep me going.

If they were being processed, I would not have had the opportunity to play with them.

Dear Alexxbeastt,

We've investigated the issue. Due to a delay caused by the payment provider, we were unable to process your withdrawal. In no way we keep you waiting at our will. The funds will be sent to you today via bank wire.

Please accept our deepest apologies and we thank you for your patience.

Best regards,

Beem Casino

Thanks for the reply beemcasino.

Casinoguru I will keep you updated here and write when I have received the 1000euro in my bank account.

Thank you, Beem Casino, for your reply and for clarifying.

Dear Alexxbeast,

Thank you in advance. I hope to see your complaint resolved very soon.

I received my money today.

Thank you very much for the help casinoguru, You can consider this case as resolved! thus closing it.

Thank you, Alexxbeastt, for confirming and for using the Casino Guru complaint resolution center. We’re very glad to hear that you’ve received your funds. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru