The player from Italy has deposited funds into casino account just to find out that slots are not available. Now she’s experiencing difficulties requesting a refund. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Beem Casino - Player’s struggling to receive a refund.
Black points: 40
Amount: €25
Beem Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
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2 years ago
Translation
Dear GURU
I need your help for the umpteenth time,
On 29.07.2022 I deposited € 25 in the aforementioned casino
But there was no way I could play any slots as they all signaled me that it was not allowed to play in my country, I thought they were restrictions for some providers, so I tried all the casino providers but without success, so the day later, on 30.07.2022 I went to the cashier and requested withdrawal of my deposit,
I have written the email to support several times, and I am told that it is not known to them .... I have here the screenshots that I am now attaching to you, thanks for your attention👍
Automatic translation:
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2 years ago
Dear Stefy0,
Thank you very much for submitting your complaint and forwarding relevant screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your account? Have you been asked to verify your account before a refund can be processed?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Translation
Thanks so much for your help,
I have not wagered any cents of my deposit as it is impossible to play
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2 years ago
Translation
Additional comments from the player:
"Dear Petronela, I answer your question, I deposited and did not play any pennies of my deposit, as it is impossible to play the Beem casino slots, no slots that were allowed in my country.
I received an email from them and was told that slots are allowed in Italy, but the casino doesn't work with any slots to me.
Thank you"
Automatic translation:
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2 years ago
Thank you very much, Stefy0, for your reply. Could you please advise if you were asked to verify your account before a refund can be processed?
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2 years ago
Translation
Hi, no I was not asked to verify my account,
Also because I uploaded the documents to the gaming account and no one confirmed the verification
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2 years ago
Dear Stefy0,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
