Beem Casino - Player’s struggling to receive a refund.

Spettabile GURU

ho bisogno del vostro aiuto per l ennesima volta,

In data 29.07.2022 ho depositato nel casino sopra citato € 25

Ma non c'è stato modo di poter giocare a nessuna slot in quanto tutte mi segnalavano che nella mia nazione non era permesso giocare, credevo fossero restrizioni per alcuni provider, cosi ho provato tutti i provider del casinò ma senza esito positivo, quindi il giorno dopo, il 30.07.2022 sono entrata in cassa e richiesto prelievo del mio deposito,

Ho scritto varie volte l email al supporto , e mi viene detto che a loro non risulta....ho qui gli screenshot che ora vi allego, grazie per l attenzione👍

Dear Stefy0,

Thank you very much for submitting your complaint and forwarding relevant screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your account? Have you been asked to verify your account before a refund can be processed?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Grazie mille per il vostro aiuto,

Del mio deposito non ho scommesso nessun centesimo in quanto impossibile giocarvi

Additional comments from the player:

"Spettabile Petronela, rispondo alla sua domanda, ho depositato e non ho giocato nessun centesimo del mio deposito, in quanto impossibile giocare alle slot del casinò Beem, nessuna slot che fosse permessa dalla mia nazione .

Ho ricevuto un email da parte loro e mi e stato detto che in italia le slot sono permesse, ma a me il casino non funziona con nessuna slot. 

Grazie"

Thank you very much, Stefy0, for your reply. Could you please advise if you were asked to verify your account before a refund can be processed?

Salve, no non mi e stato chiesto di verificare il mio account,

Anche perché io i documenti li ho caricati sul conto gioco e nessuno mi ha confermato della verifica

Dear Stefy0,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.