HomeComplaintsBeem Casino - Player’s struggling to complete account verification.

Beem Casino - Player’s struggling to complete account verification.

Amount: €259

Beem Casino
Safety Index:Very low
Submitted: 06 Apr 2022 | Resolved : 14 Apr 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Norway was experiencing difficulties withdrawing their winnings due to ongoing verification. The player received their funds a few days after the casino was informed about the complaint. The complaint is resolved.

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2 years ago

Hello,


I finish my bonus and was going to withdrawal the amount. I sent all documents for KYC. But they are still pending. Ask chat whats going on with the documents, and they just saying its a queue on that and that a need to wait. This is 6 days ago. I have done this many times on other casino, never waited 6 days for some documents/KYC. Should i wait longer or what to do?


I see many other complains about this topic. Are they just slow?


Anders

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2 years ago

Dear hansenboss88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?


I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago

Hello,


Thanks for reply.


I know that KYC is important. But they have noe even checked it yet. Chat is telling me that i have uploaded the right documents, and i aslo know that. Done this mamy times. But i never have waited over 5 days for this kYC to get "OK" and withdrawal started.

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2 years ago

Hello?

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2 years ago

Thank you very much, hansenboss88, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

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2 years ago

Ok. I still need help with this withdrawal.

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2 years ago

Hello, hansenboss88,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Beem Casino's representative to join this conversation and participate in the resolution of this complaint.

 

Dear Beem Casino Team,

Could you please state the reason why the player's withdrawal has not been processed yet and when can they expect the payment? What steps do a player need to take to successfully verify their account?

Thank you in advance for providing the information.

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2 years ago

Dear all,

the payment was processed today.


Kind regards,

BeemCasino Team

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2 years ago

Dear hansenboss88,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal or an update.

Please let us know as soon as you receive the payment.

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2 years ago

Hello,


I have now got the money!

Thanks for the help Casinoguru.


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2 years ago

Great news! Thank you very much, hansenboss88, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Beem Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru

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