The player from Finland complains the deposit he made to the casino was lost and the casino also closed his account. The player confirmed the issue was resolved.
Beem Casino - Player’s deposit seems to be lost.
Amount: €50
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Dear eetwartt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? Did the casino explain to you why your account was closed?
Looking forward to hearing from you.
Best regards,
Tomas
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2 years ago
It was my first deposit. They say that they are working on it... and my account is under technical error.. your stall disabled text comes when i try to log in.
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2 years ago
eetwartt,
Would you be able to show us what the error message says? Could you please forward the communication between you and the casino to tomas@casino.guru?
I'll look forward to your reply.
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2 years ago
Thanks, for your message, eetwartt.
If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that can take up to a month approximately.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open allowing the involved parties up to a month to investigate and kindly ask you to keep us updated. Thank you very much for your understanding.
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2 years ago
Dear eetwartt,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
I asked one more time fir my deposit, and my account opened and deposit was there. Case Solved.
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2 years ago
Dear eetwartt,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
