Beem Casino - Player’s deposit seems to be lost.

Money never Came to casinoaccount, and now closed my account in beem

Dear eetwartt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? Did the casino explain to you why your account was closed?

Looking forward to hearing from you.

Best regards,

Tomas

It was my first deposit. They say that they are working on it... and my account is under technical error.. your stall disabled text comes when i try to log in.

eetwartt,

Would you be able to show us what the error message says? Could you please forward the communication between you and the casino to tomas@casino.guru?

I'll look forward to your reply.

I have sent docs you asked

Thanks, for your message, eetwartt.

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that can take up to a month approximately.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open allowing the involved parties up to a month to investigate and kindly ask you to keep us updated. Thank you very much for your understanding.

Dear eetwartt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I asked one more time fir my deposit, and my account opened and deposit was there. Case Solved.

Dear eetwartt,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru