The player from Switzerland deposited in the casino, but the amount wasn’t credited to his casino balance.
Beem Casino - Player's deposit seems lost.
Amount: €70
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
On 12/23/22 I made a deposit of 70 euros with a bonus offer (200%) via Paysafecard.
The money has been deducted from my Paysafecard account.
Live chat is not responding to my requests. An email with the relevant transaction documents has been sent to Beem Casino.
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2 years ago
Dear monty10,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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2 years ago
Translation
As can be seen in my Paysafecard account, the payment was made and debited. I therefore assume that Beem Casino received this deposit. I emailed the relevant transaction documents to Beem Casino - but received no reply. Live chat is not available, so it's not possible to get in touch quickly to help resolve the issue.
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2 years ago
Thanks for your comment, monty10.
Unfortunately, these types of issues might take a while. Let us know when you received a reply from the payment provider. If the transaction is returned for some reason or an intermediary party is withholding the transaction, the casino is not necessarily able to help. I'll be looking forward to your reply.
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2 years ago
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Good day
Attached is Paysafecard's response:
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2 years ago
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My player account was blocked today without explanation. I still haven't received a reply to my emails.
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2 years ago
Thanks for the update, monty10.
Could you advise if this was your first deposit in this casino? Did you have any casino balance prior to the casino blocking your account?
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2 years ago
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Hello Tomas
It was my first deposit. I haven't played anything at the casino yet. Since my deposit was not credited, there was no credit available.
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2 years ago
monty10,
Did the casino offer any explanation on why they blocked your account so far?
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2 years ago
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No, I have not received a message or an email with more information.
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2 years ago
Dear monty,
has the deposited amount been returned to your bank account yet? Did the casino contact you yet?
I'll look forward to your reply.
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2 years ago
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dear tomas
No, unfortunately I did not receive my money. A reason why my account was closed is still pending.
Beem Casino does not comment on anything...
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2 years ago
I fully understand your frustration, monty10. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account. Therefore, I will set the timer for additional 14 days allowing to casino one full month to investigate, as it might not be entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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2 years ago
Translation
There is still no reply from the casino. My emails were not answered. The money was not credited to my Paysafecard account or the casino.
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2 years ago
Hello monty10,
Could you tell us if your deposit was already returned to you? Let us know about any news. Much appreciated!
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2 years ago
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Hello Tomas
No, nothing was credited. The casino still does not comment, my emails are not answered.
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2 years ago
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The money was credited to my casino account. Thank you Casino-Guru for your support.
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2 years ago
Dear monty10,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
