The player from Finland has deposited money into casino account but the funds seem to be lost. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
Beem Casino - Player’s deposit has never been credited to his casino account.
Amount: €30.22
Beem Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I saved 0.114473555 BCH (€ 30.22) from my Bitcoin wallet to my game account on the Beemcasino website. The money did not come into my game account and left my wallet. I have been in contact with customer service countless times contact soon. time has now passed three weeks and no one has contacted me. I have been actively asking about it.
Automatic translation:
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2 years ago
Dear Mika420,
Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or you have been provided a unique one when opening the account? Was it your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
the e-wallet address was visible on the casino page, but I'm not sure if this was visible to other players as well.
I have also successfully deposited into a Beem casino account, but only this deposit has failed.
Automatic translation:
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2 years ago
I understand. Just to make sure, this is the casino address where the funds have been sent, correct?
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2 years ago
Dear Mika420,
we're sorry for the caused inconvenience. Your deposit was topped up successfully and as apologize we added 50 freespins to your balance.
Kind regards,
BeemCasino Team
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2 years ago
Translation
Thanks for the free spin, but I would still like the money I saved back
Automatic translation:
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2 years ago
Thank you very much, Beem Casino team, for your assistance.
Dear Mika420,
Could you please confirm that the funds have been credited successfully to your casino account?
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2 years ago
Dear Mika420,
Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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2 years ago
Dear Mika420,
Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this, the complaint will now be rejected. It can be reopened at any time.
Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Petronela
