The player from Austria had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
Beem Casino - Player’s account has been blocked.
Amount: €91
Beem Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
hello, i deposited and played in this casino 2 months ago. I then got a cashback of 91 euros. I logged in and wanted to play. It didn't work and I was told in the chat that my account was blocked for security reasons. I will be notified immediately when everything is done. They said 1 to 2 days. that was 2 months ago. with inquiries always the same saying. you don't know anymore and I will be informed.
Automatic translation:
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2 years ago
Dear franztheuerw,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received confirmation regarding successful account verification? Could you please advise if you have redeemed any promotional offers from this casino in the past? How long ago you have created your account?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Dear franztheuerw,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Additional comments from the player:
"Hi, I opened the account about 4 months ago.
have claimed and fulfilled a bonus.
my account has been verified.
I was credited with the cashback bonus and when I claimed it it was canceled again.
I asked in chat and since then my account has been blocked."
Automatic translation:
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2 years ago
Dear franztheuerw,
Could you please advise if you have received winnings from your first claimed bonus? Are there any funds being held other than the cashback?
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2 years ago
Translation
Hello, I had requested a payment of 2000 euros. it was reduced to 500 euros because of the max payout with bonus. I then played down the 500 euros.
so no other money except cashback withheld. I don't know more because my account is still blocked.
Mfg French
Automatic translation:
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2 years ago
I see. Please understand that if there are no other funds than the promotional ones being held by casino there is not much we can do for you. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
I understand that having the account blocked without knowing why might be frustrating but sadly, there is not much we can help you with.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
