Beem Casino - Player has succeeded in opening an account from a restricted country.

Hey after depositing 790 euro over a week or so when I went to withdraw 65000 euro I was told I wasn't allowed to play on this casino as I was from the UK . I've managed to get over the fact them taking the 65000 euro away but I was told I would receive all my deposits back.

I've tried many times to withdraw this amount. I've been told to try a smaller amount many times and I'm never getting anywhere with this withdrawal.

This casino just tell you to wait longer and longer. I currently have a 200 euro (apparently my daily limit) withdrawal pending since 15/7/21

Please help

Dear Shaun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://beemcasino.com/en/terms-of-use:

"2.6 Users from the following countries ("Restricted Countries") are not allowed to deposit and play real money games: Estonia, Israel, Ukraine, Republic of Crimea, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Pierre and Miquelon, St. Barthélemy, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Lithuania, Romania, Spain, Slovakia, the United Kingdom (including United Kingdom Overseas Territories), US or any of its states, Dutch West Indies and Curacao. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy."

Since there is no possibility to register an account from a restricted country (see the screenshot below), as the IP address is blocked automatically, could you please advise if you have used a VPN (Virtual Private Network) to alter your location when opening the account?

Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.

Do I understand correctly, that you have been promised a refund of your deposited funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes I’ve been promised a refund of my deposits.

and yes I used a VPN when opening an account.

Could you please forward any relevant communication to petronela.k@casino.guru? Thank you very much in advance.

Dear Shaun,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear Shaun,

we refunded 1 of the 3 deposits, next refund will be made on Monday next week.

Kind regards,

Beem Casino Team

Thank you very much, Beem Casino team, for your assistance and update.

Dear Shaun,

Could you please confirm that you have received the first refund? Looking forward to hearing from you.

Yes just waiting for the 3rd one now.

Perfect. Please let me know as soon as you receive the third one. Thank you very much in advance.

Dear Shaun,

Have there been any developments since our last conversation?

No 3rd payment not received

Thank you very much, Shaun, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Shaun,

I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the 3rd payment?

Hello,

last part was paid out now.

Kind regards,

Beem Casino team

last part was not payed out. My withdrawal was cancelled and return to main balance

Hello,

here's the proof of payment of the third deposit refund http://joxi.ru/krDYNE7Hgzpkqm. All three deposits were refunded.

Kind regards,

Beem Casino Team

Dear Shaun,

check once again if you've received your winnings, please.

Dear Shaun,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Nonpayment revived

Dear Shaun,

send me a screenshot or document statement of your bitcoin transactions from August and September 2021. My email: viliam.v@casino.guru

Hello,

please find all three payments attached.

Kind regards,

Beem Casino Team

Dear Shaun,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.