The player from Germany is highly dissatisfied with a promotional offer. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Beem Casino - Player complains that a bonus has been taken from him.
Black points: 60
Amount: €480
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
Beem casino confiscated the so-called Beem Boxes I won.
You can win up to 500 euros per box.
Six boxes were simply taken away from me.
I got one of them, it was 80 euros.
They don't even answer my question.
Automatic translation:
Public
Public
2 years ago
Dear murati5575,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the website to understand how a player can receive BEEMBOX and this is what I found (here):
"THESE ARE BEEMBOXES!
Play, get points for your bets and increase your rating! Each level up in our loyalty program gives you one or several BEEMBOXES! And it means lots of freespins, various cash prizes and even HUGE CASH DROPS!"
"How can I get a BEEMBOX?
You get BEEMBOXES when moving to a next level in the loyalty program.
What kind of BEEMBOXES can I get?
There are two types of BEEMBOXES - with freespins and with cash prizes. Each type have 3 tiers: SILVER, GOLD and PLATINUM. The higher the tier - the bigger the prizes!"
Could you please forward any screenshots showing your loyalty status and bonus history? My email address is petronela.k@casino.guru. I fully comprehend your frustration but please understand that we can’t penalize the casino for downgrading your VIP status or for not granting you a bonus. Bonuses can be taken away from players anytime and they are not mandatory for casinos to honor them.
Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Additional comments from the player:
"When you reach a certain number of points, you get beem boxes.
I reached the points, but only got 80 euros once.
You can win 80-500 euros per box.
And as I said, I only got 80 euros.
There are seven boxes, I was able to use one, beem casino confiscated the rest."
Automatic translation:
Public
Public
2 years ago
Dear murati5575,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
