Beem Casino - Player complains that a bonus has been taken from him.

Hallo,

Beem casino hat die sogenannte Beem Boxen die ich gewonnen habe beschlagnahmt.

Pro box kann man bis zu 500 Euro gewinnen.

Sechs Boxen hat man mir einfach weggenommen.

Eine davon habe ich bekommen 80 Euro waren es.

Die antworten nicht einmal auf meine Frage.

Dear murati5575,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the website to understand how a player can receive BEEMBOX and this is what I found (here):

"THESE ARE BEEMBOXES!

Play, get points for your bets and increase your rating! Each level up in our loyalty program gives you one or several BEEMBOXES! And it means lots of freespins, various cash prizes and even HUGE CASH DROPS!"

"How can I get a BEEMBOX?

You get BEEMBOXES when moving to a next level in the loyalty program.

What kind of BEEMBOXES can I get?

There are two types of BEEMBOXES - with freespins and with cash prizes. Each type have 3 tiers: SILVER, GOLD and PLATINUM. The higher the tier - the bigger the prizes!"

Could you please forward any screenshots showing your loyalty status and bonus history? My email address is petronela.k@casino.guru. I fully comprehend your frustration but please understand that we can’t penalize the casino for downgrading your VIP status or for not granting you a bonus. Bonuses can be taken away from players anytime and they are not mandatory for casinos to honor them.

Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"Wenn man eine gewisse Punkt zahl erreicht bekommt man beem Boxen.

Die punkte habe ich erreicht, habe aber nur einmal 80 Euro bekommen. 

Man kann pro box 80-500 Euro gewinnen. 

Und ich habe wie gesagt nur 80 Euro bekommen. 

Sieben Boxen sind es, eine konnte ich nutzen, den Rest hat beem casino sie beschlagnahmt."

Dear murati5575,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.