The player from Greece won €300 and requested a withdrawal on 17/6/2024. Despite having a fully verified account, the casino requested additional credit card verification, but their website did not allow the player to upload the necessary documentation. Repeated messages to the casino were ignored, and the issue remained unresolved. The player confirmed that the problem was successfully resolved, and the complaint was closed as resolved.
BDM Bet Casino - Player’s withdrawal has been delayed.
Amount: €300
BDM Bet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
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5 months ago
Translation
Good evening. I won 300 euros in Greece and on 17/6/2024, I made a withdrawal request. I verified my account, and even though they sent me a message confirming my account was fully verified, they requested verification of my credit card.
Since that day, the website has not allowed me to upload the verification. I have repeatedly sent them messages, but they do not pay attention and have not fixed the issue. I believe they are doing this to avoid paying.
Automatic translation:
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5 months ago
Dear LIA1991,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re experiencing with your withdrawal from the online casino.
To help us understand your situation better, could you please provide us with the following additional information:
- Have you tried using different browsers or devices to upload your credit card verification?
- Could you specify the exact error message or issue you encounter when attempting to upload the verification?
- Have you received any responses to your messages from the casino? If so, what was their response?
- Could you provide screenshots of any error messages or communications you’ve received from the casino?
If you have any relevant communication or documentation regarding this issue, please forward them to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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5 months ago
Dear LIA1991,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Translation
Good morning. The problem has been solved. Thank you
Automatic translation:
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5 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, LIA1991, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
