The player from Italy was unable to access the casino website after depositing €30 and receiving a bonus. Although the player had winnings of €200, he lost access. The Complaints Team attempted to gather more information by reaching out to the player for clarification, but the player did not respond. As a result, the investigation could not proceed, and the complaint was rejected.
BDM Bet Casino - Player's casino account is inaccessible.
Amount: €200
BDM Bet Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
Good morning, this morning I accepted a bonus from the aforementioned casino, advertised via email, deposited 30 euros, and they credited me another 30 euros as a bonus. I started playing and reached 200 euros in real balance winnings while still having the 30 euros bonus. At one point, the casino page disappeared... it completely closed, and every attempt to reopen it, both via app and browser, has been in vain. I want to preface this by saying that everything had always gone smoothly until now... quick withdrawals, even on weekends, except for the fact that a credit card I used only for deposits at this casino, and never for anything else, was cloned. So, it was cloned by one of their employees, but that's a separate issue and there's an ongoing complaint and investigation. Now, I'm eager to play enough to win something or to definitively close my account with that casino. Do you have any information on why bdmbet can't be accessed? Has any other player encountered the same problem? Thank you in advance.
Automatic translation:
Public
Public
1 month ago
Dear Giuseppe.Catana,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BDM Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please clarify, whether the website is accessible for you, but your account is blocked?
- Was your deposit made by a different payment method other than the card that is contested in your dealings with the casino?
- Was the deposit method you used in your name?
- When was the last time you were in contact with the casino and what did you discuss?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
