The player from Brazil felt that the casino's bonus offers were scams, claiming that the casino took back winnings after deposits, using luck as an excuse for their actions. The Complaints Team reviewed the case but found insufficient evidence to support the player's claims. Consequently, the complaint was rejected due to the lack of concrete proof of unfair practices.
BDM Bet Casino - Player accuses casino of scamming with bonuses.
Amount: 65 R$
BDM Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 weeks ago
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1 month ago
Translation
Horrible casino! Every time they give a bonus, it's just a scam, and they take everything back, just like they do every time I deposit at the casino.
They always use luck as an excuse to cover up the tricks they play on the player.
Automatic translation:
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1 month ago
Dear Cassiloko08,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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3 weeks ago
Dear Cassiloko08,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
Translation
Since you can't solve it without prints, I'll close the case, but the place sucks, it sucks. So much so that I deleted the account.
Automatic translation:
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2 weeks ago
Dear Cassiloko08,
Thank you for your continued communication regarding your complaint. After carefully reviewing the information provided, we regret to inform you that we must reject your complaint due to insufficient evidence.
We understand your frustration and the experience you've shared, but without concrete proof of unfair practices, we cannot take further action at this time.
However, if you come across any evidence in the future that could support your case, please feel free to reach out to us, and we would be happy to reopen your complaint for further review.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
