BC.Game Casino - Player struggles with provable fairness verification.

Been a long time player on bc

lost a lot and won a lot.

Today i played twist game first time with big amounts i had tried it earlier a few bets.

I lost a little over 89000$ in 6 bets on it, all were 0 multipliers, I have had lost 15 bets in a row at 2x too in dice and other games on bc and other sites but this twist game 6 looses just with a new seed seemed a little suspicious to me.

I wanted to verify the results as the game is "Provably Fair"

I thought it wont be an issue and site is legit but still had some doubt and wanted to verify.

Now strangely after searching a lot, I am unable to find any documentation for how to verify the bets.

On the bet slip when Verify is clicked it takes to a page which throws a 404 error as seen - https://prnt.sc/f4y7mx5IdagC

Ok no issue might be some error.

Then i clicked the provably fair tab on bc and clicked on twist game, there the description it shows is no where related to twist game, you guys can read it here https://bc.game/help/provably-fair by clicking on twist game or see the screenshot https://prnt.sc/5yKZZdUMUpwA .

And on the twist game if validate is clicked it takes to verification page of classic dice - https://prnt.sc/WMi9XC23376s

Ok no issue might be some error,

I have a vip host on bc since over an year, I sent him the screenshots and asked him to get me an email id so I can raise it to proper person, because normal chat and email are mostly unhelpful, chat told me to clear cache check mirrors, change browser I did all that

They then said try again later lol.

Now the VIP Host first told me - "Asking around! Getting back to you once i got the correct info"

After 4 hours I texted him for an update

And 2 hours after that he got back to me - "Nop sorry it's compplicated i heard"

This is what raised the alarm bells for me, is the game really provably fair or I got scammed of 89,000$?

I have documented and captured screenshots for all I have said, someone from BC please help here, if the game is really provably fair please share documentation and prove the results of my bets!

Dear btcluv,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

• I can also recommend reaching out directly to the game provider.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hi Petronela, Yes the case cannot be made on what I am saying but I just want to verify the bets, as they are called provably fair by the casino in question, and according to me you would agree if the casino in question is unable to prove these bets as provably fair then a case is surely made. Right? So that's what I am asking, the casino should provide how this game is provably fair and help me prove the bets I made were provably fair

Hi btcluv,

• Could you please forward your game history as requested previously?

Thank you.

What all game history you want? How can i download and forward that to you? On the game in question Twist I haven't played much most of my bets were on other games.

BC Game has solved the issue, I can now verify my bets, this case can be closed

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, btcluv, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru