The player from South Korea faced issues withdrawing money from the casino, as the withdrawal amount was refunded back to their wallet due to an exchange problem. Despite having contacted customer support, the refund process had not progressed. The issue was resolved after the player confirmed the details of the refund and ticket submission, leading to a successful resolution of the withdrawal problem. The complaint was marked as 'resolved' in the system.
BC.Game Casino - Player's withdrawal has been delayed.
Amount: 1,440,000 ₩
BC.Game Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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4 weeks ago
After withdrawing from the casino, there was a problem with the exchange, so the withdrawal amount was refunded back to the wallet, so I asked the customer center to put the ticket in, but the refund is not possible even after a while
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3 weeks ago
Dear opopop1618,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 weeks ago
I'm sorry. I said it wrong. I got a refund because there was a problem with my withdrawal account, but I contacted the customer center and put the ticket in, but the money didn't come into my game wallet after a while
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3 weeks ago
Hi opopop1618,
Could you please provide the exact dates when the refund was requested and when it was approved?
Thank you.
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3 weeks ago
The refund from CoinExchange was at 01:00AM on October 5, and the time I contacted the casino and put in the ticket was around 01:30AM.
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3 weeks ago
Dear opopop1618,
Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
Casino.Guru
