The player from Germany successfully withdrew part of their winnings, but the remainder is blocked without a clear explanation.
BC.Game Casino - Player's winnings are partially blocked.
Amount: 1,820 ◎
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 18h 38m 7s
Case summary
5 hours ago
Public
Public
13 hours ago
Translation
I won a sports bet and was able to withdraw a part of my winnings, but the other part was blocked. I can't understand why?
Automatic translation:
Public
Public
5 hours ago
Dear Dori,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please provide supporting evidence of the situation?
- Could you please specify the amount you are unable to withdraw?
- Have you contacted casino support and asked for assistance? With what result?
- Did the casino accuse you of breaking the rules of the website?
- My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dori has 6d 18h 38m 7s to reply
