The player from Germany had successfully withdrawn part of their winnings, but the remainder was blocked without a clear explanation. After contacting the Complaints Team, the player confirmed that the problem was now solved. The casino indicated that there were no blocks from their end and that the withdrawals had already been processed.
BC.Game Casino - Player's winnings are partially blocked.
Amount: 8.136 ◎
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 weeks ago
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1 month ago
Translation
I won a sports bet and was able to withdraw a part of my winnings, but the other part was blocked. I can't understand why?
Automatic translation:
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1 month ago
Dear Dori,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please provide supporting evidence of the situation?
- Could you please specify the amount you are unable to withdraw?
- Have you contacted casino support and asked for assistance? With what result?
- Did the casino accuse you of breaking the rules of the website?
- My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Hello,
Can you please describe the issue more? I don't see any kind of block from our end. The account is normal, and the withdrawals were already done on 17th and 18th November
Best Regards
Panda - BC.GAME
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1 month ago
Dear Dori,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
