The player from India had his KYC rejected due to multiple accounts, despite having an approved KYC on another account with the same documents. He wanted to withdraw his money but could not reapply for KYC verification. The player had violated the casino's terms and conditions by creating a second account while knowing that his previous account was suspended. As a result, the complaint was rejected, and assistance could not be provided.
BC.Game Casino - Player's KYC has been rejected due to multiple accounts.
Amount: 148,000 INR
BC.Game Casino
Safety Index:Above averageSafety Index
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7.0
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 months ago
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4 months ago
My kyc has been rejected due to I have multiple account ihave already approved my kyc on another account with same documents.so I want to withdraw my money but there is no option to re apply for kyc verification but I am in a problem I need money and I want to withdraw my money
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4 months ago
Dear sheikhtawaab12,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Can you please explain why you opened a second account when you knew you were already registered in this casino?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 months ago
This was my mistake I made second account I knew after my withdrawal got suspended I have accumulated my winnings without active bonus
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4 months ago
I have checked the Terms and Conditions, and this is what I found:
5. Prohibited Uses
5.1. PERSONAL USE. The Service is intended solely for your personal use. You are only allowed to wager for personal entertainment and may not create multiple accounts, including for the purpose of collusion and/or abuse of service.
2. Binding Declarations
2.1.15. You accept that we have the right to ban/block multiple accounts and freely control the assets in such accounts.
I am sorry, but you have created a second account knowing that your previous account has been suspended. This is a violation of the casino's terms and conditions and we are unable to assist you.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
